Business Operations Analyst-Revenue Cycle

MultiCare; United States; Remote; USD 61,000 - 84,000; Full time

Job summary

Join a team at MultiCare where you’re more than a job title; you’re part of a trusted group caring for patients and communities. The Business Operations Analyst‑Revenue Cycle supports system-wide patient financial services as an internal liaison, troubleshooting issues affecting receivables and partnering with IS&T and leadership.

Requirements include a high school diploma or GED, EPIC experience preferred, and at least three years in systems/analytical roles.

Qualifications

• Minimum three (3) years relevant systems and analytical experience.
• Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings preferred.

Responsibilities

• Troubleshoot and resolve workflow or system issues impacting receivables.
• Serve as liaison across Revenue Cycle and IS&T groups.
• Assist with data analyses and research to improve collections.

Skills

Analytical experience

Education

High School diploma or GED

AAHAM or HFMA certification

Tools

EPIC information systems

Job description

Position Summary

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day

The Business Operations Analyst‑Revenue Cycle is responsible for supporting the patient financial services (PFS) system-wide by serving as an internal liaison and resource to other departments, systems coordinator in IS&T, Billing System Analysts and revenue cycle leadership in troubleshooting, problem resolution and receivables analysis. The duties include assisting with identifying, reviewing, researching, analyzing and resolving workflow or system issues negatively impacting receivables. Work situations require system identification and problem-solving techniques, interpretation of information from a variety of sources, researching problems, data analyses, and the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors. Internal contacts are primarily within the Revenue Cycle and IS&T, but may also include Patient Access, Patient Care Teams, Clinical Directors, Medical Records Staff and partner with ILD to provide users with targeted and general training classes.

Requirements

• High School diploma or GED equivalent preferred
• AAHAM or HFMA certification preferred
• Minimum three (3) years relevant systems and analytical experience
• Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings preferred

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. Well‑being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $60,694.40 - $83,844.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community‑based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation, training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.