Insurance Follow Up Representative

MultiCare Health System; Broadway (VA); On-site; USD 30,000 - 43,000; Full time

Job summary

MultiCare Health System is seeking an Insurance Follow-Up Specialist to help ensure proper billing and reimbursement. This role focuses on contacting insurance companies, expediting payments, and handling follow-up and appeals with strong customer service and discretion.

The position requires 2+ years in patient accounting or related healthcare billing experience, with preference for an AA degree and knowledge of federal and state billing requirements. Hybrid opportunities may vary by location.

Qualifications

• Two years post high school education or AA degree preferred.
• Related health care or insurance industry experience.
• Knowledge of Federal and State billing requirements preferred.
• Minimum two years patient accounting experience preferred.
• May substitute bachelors degree in Finance or Business Administration for experience.

Responsibilities

• Contact the appropriate insurance company to secure and expedite payments through the follow-up and appeals resolution processes.
• Act as a functional leader or reference source.
• Demonstrate discretion and good judgment in decision-making and representation of MultiCare.
• Work situations require extensive insurance billing, follow-up and appeal knowledge, and strong customer service skills.
• Provide the link in communication between MultiCare and the patient, insurance companies/third party payers and the provider of service or departmental staff.
• Perform functions at a complex level of implementation, analysis and resolution.

Skills

Insurance follow-up

Accounts receivable

Customer service

Communication skills

Education

AA degree preferred in related field

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday

Position Summary

The Insurance Follow-Up Specialist contributes to the financial viability of the organization by assuring that accounts have been properly billed and reimbursed.

Responsibilities

• Responsibilities include contacting the appropriate insurance company to secure and expedite payments through the follow-up and appeals resolution processes, and acting as a functional leader or reference source.
• This position requires discretion and good judgment in decision-making and representation of MultiCare.
• Work situations are varied and require extensive insurance billing, follow-up and appeal knowledge, and strong customer service skills.
• This position provides the link in communication between MultiCare and the patient, insurance companies/third party payers and the provider of service or departmental staff.
• The Insurance Follow-Up Specialist performs these functions at a complex level of implementation, analysis and resolution.

Requirements

• Two years post high school education or AA degree preferred
• Related health care or insurance industry experience
• Knowledge of Federal and State billing requirements preferred
• Minimum two (2) years patient accounting experience preferred
• May substitute bachelors degree in Finance or Business Administration for experience

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants.

We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation.

If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.