Contract Program Coordinator – Career Impact & Hybrid

JVS - Bay Area; San Francisco (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental

Vacation & Sick Leave

Paid holidays

403(b) match

FSA

Pet insurance

EAP

Hybrid work schedule

4 day work week

Job summary

JVS Bay Area is seeking a Program Coordinator to support participants through enrollment and career development. You will assess applications, review eligibility, and manage data in Salesforce, while delivering coaching and guidance to help participants reach their career goals.

The role emphasizes equity and excellent customer service, with responsibilities spanning orientations, progress monitoring, and collaboration with internal teams and external partners.

Qualifications

• 1–3 years of experience in a similar role.
• Experience working with diverse populations and a demonstrated commitment to equity and inclusion.
• Proven ability to help individuals achieve career or educational goals.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office and ability to learn Salesforce or similar CRM systems.
• Excellent interpersonal and communication skills for building rapport with participants and stakeholders.
• Strong organizational and time management skills to manage multiple tasks and priorities.
• Ability to analyze participant needs and develop personalized action plans.
• Competence in documenting and tracking participant progress using CRM systems.
• Strong problem-solving skills to address participant barriers and critical incidents.
• Ability to work independently and collaboratively within a team and with external partners.
• Flexibility and adaptability to meet changing organizational and participant needs.
• High degree of initiative, integrity, and professionalism.
• Commitment to the mission and values of JVS.
• Positive attitude and genuine desire to help participants succeed.

Responsibilities

• Review and evaluate program applications for candidate suitability.
• Coordinate and participate in interviews using established criteria to determine participant qualifications.
• Enter and maintain accurate participant records and assessment data in Salesforce or similar systems.
• Participate in orientations to introduce participants to program expectations, resources, and support services.
• Provide ongoing coaching and feedback to guide candidates through enrollment and career development.
• Track and monitor participant progress through career action plans and program milestones.
• Meet regularly with participants during their course and job search phases.
• Refer participants to external services for barriers beyond program scope.
• Maintain positive connections among participants, staff, and cohorts.
• Process participant resource dollars and support access to necessary resources.
• Inform participants about their progress and required actions to advance.
• Document participant encounters and barriers in Salesforce.
• Manage schedules to ensure participants stay on track with program and job search timelines.
• Collaborate with partner agencies and other program staff to ensure effective communication with participants and across agencies.
• Complete administrative projects in support of the Program Team.
• Track participant outcomes and support progress toward sustainable wage careers.
• Monitor and encourage the application of behavioral skills in classroom and workplace settings.

Skills

1–3 years of experience

Equity and inclusion commitment

Excellent interpersonal skills

Data entry accuracy

CRM systems like Salesforce

Organizational skills

Communication skills

Tools

Salesforce

Job description

JVS Bay Area is seeking a Program Coordinator to support participants through enrollment and career development. You will assess applications, review eligibility, and manage data in Salesforce, while delivering coaching and guidance to help participants reach their career goals.

The role emphasizes equity and excellent customer service, with responsibilities spanning orientations, progress monitoring, and collaboration with internal teams and external partners.