Enrollment Coordinator

Jewish Vocational Service (JVS); San Francisco (CA); Hybrid; USD 74,000 - 79,000; Full time

Benefits offered by this job

Salary range $73,500–$78,500

Medical and dental insurance

Vacation and sick leave

Holiday pay

403(b) retirement match

FSA

Pet Insurance Discounts

Employee Assistance Program

Work-from-home stipend

4 Day Work Week

Job summary

Jewish Vocational Service (JVS) in San Francisco is seeking an Enrollment Coordinator to ensure accurate participant assessment, review applications, and enter data in Salesforce. You will collaborate with multiple teams on outreach, program orientation, and document collection.

You will conduct assessments, coach candidates through the enrollment process, and manage the Salesforce funnel to trigger communications about acceptance or rejection.

Qualifications

• 1-2 years of relevant experience in admissions, enrollment, or customer service.
• Experience with data entry and basic database management.
• Proficiency with Microsoft Office and ability to learn Salesforce.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize workload.
• Capacity to work independently and in a team.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Commitment to providing excellent customer service to participants and stakeholders.

Responsibilities

• Review Applications: Thoroughly review program applications to assess candidate suitability.
• Conduct Assessments: Implement assessment processes to evaluate participant qualifications.
• Data Entry in Salesforce: Maintain accurate participant records in Salesforce or similar systems.
• Program Orientation: Facilitate program orientations to familiarize participants with program expectations, resources, and support services.
• Coach Candidates: Provide guidance and support to candidates throughout the enrollment process.
• Manage Salesforce Funnel: Navigate participants through the enrollment funnel in Salesforce, triggering appropriate communication regarding acceptance or rejection status.

Skills

Attention to detail

Communication

Interpersonal skills

Multitasking

Teamwork

Adaptability

Customer service

Data entry

Database management

Tools

Microsoft Office

Salesforce

Job description

Why Join JVS?

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages.Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job.JVS develops training programs in close partnership with employers in high growth sectors, offeringhigh qualityjobs.

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employerengagementand policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead tohigh qualityemployment and economic mobility.

The Role:

The Enrollment Coordinator will ensure accurate participant assessment, application review, and data entry in Salesforce. Collaborating closely with key teams, you'll contribute to outreach, program orientation, and document collection. Your role includes conducting assessments, program orientations, and providing feedback to candidates. Success will be measured by your impact on meeting enrollment goals and cohort targets.

Scope:

1. Review Applications: Thoroughly review and evaluate program applications to assess candidate suitability.
2. Conduct Assessments: Implement established assessment processes to accurately evaluate participant qualifications according to predetermined criteria.
3. Data Entry in Salesforce: Maintain accurate participant records by entering assessment data and other relevant information into Salesforce or similar systems.
4. Program Orientation: Facilitate program orientations to familiarize participants with program expectations, resources, and support services.
5. Coach Candidates: Provide guidance and support to candidates throughout the enrollment process, offering feedback and assistance as needed.
6. Manage Salesforce Funnel: Navigate participants through the enrollment funnel in Salesforce, triggering appropriate communication regarding acceptance or rejection status.

Qualifications:

• At least 1-2 years of relevant experience in a similar role, such as admissions, enrollment, or customer service.
• Experience with data entry and basic database management.
• Proficiency in computer applications, including Microsoft Office suite and ability to learn Salesforce.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and prioritize workload effectively.
• Capacity to work both independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Commitment to providing excellent customer service to program participants and stakeholders.

What We Offer

• Annual Salary: $73,500-78,500
• 100% covered medical and dental plans for the employee
• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
• Paid federal and Jewish holidays
• 3% 403(b) retirement contribution match and 3% non-elective contribution
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• Professional development opportunities and $500 Work-From-Home stipend
• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages
• 4 Day Work Week