Case Manager

JVS SoCal; Los Angeles (CA); On-site; USD 71,635,000 - 73,068,000; Full time

Job summary

JVS SoCal is seeking a Center of Excellence Case Manager in Los Angeles to provide tailored case management, assess participants, and coordinate employment-related services. This role emphasizes compassionate client support and collaboration across partners to help participants access training and job placement opportunities.

The position requires a Bachelor’s in a related field and 2+ years of experience, with CWDP certification pursued within the first year.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Counseling, Workforce Development, or related field (preferred).
• 2+ years of experience in case management, workforce development, social services, or related area (preferred).
• Knowledge of WIOA guidelines and employment barriers for diverse populations.
• Excellent communication and interpersonal skills with a supportive and empathetic approach.
• Proficiency in case management software and data entry.
• Strong organizational skills and attention to detail.
• Ability to create and manage individualized service plans.
• Problem-solving and conflict-resolution skills.
• Knowledge of community resources and supportive services.
• Ability to work with diverse populations and maintain confidentiality.
• CWDP coursework and exam within 3 months; CWDP certification within 12 months.
• Reliable transportation to travel between sites; some evenings and weekends; in-person role.

Responsibilities

• Participant Assessment and Intake
• Individualized Employment Planning
• Ongoing Case Management and Support
• Data Collection, Reporting, and Compliance
• Participant Advocacy and Career Counseling

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Confidentiality

Case management software

Data entry

Problem-solving

Client advocacy

Time management

Education

Bachelor’s degree in Social Work / related field

CWDP coursework and certification (planned)

Tools

Case management software

Job description

Description

The Center of Excellence Case Manager is an essential support system for participants, empowering them to overcome obstacles and build a brighter future through employment and career advancement. The Case Manager provides job seekers with tailored support and case management services, helping them access training, career counseling, and job placement opportunities. This role involves conducting assessments, creating individualized employment plans, and coordinating supportive services that align with each participant’s unique needs. The Case Manager plays a critical role in promoting sustainable employment and career growth by offering ongoing guidance and connecting participants with necessary resources. This role is ideal for a compassionate, detail-oriented individual dedicated to helping others achieve career stability and independence

Requirements

• Bachelor’s degree in Social Work, Human Services, Counseling, Workforce Development, or a related field (preferred).
• 2+ years of experience in case management, workforce development, social services, or a related area (preferred).
• Knowledge of WIOA guidelines, workforce programs, and employment barriers diverse populations face.
• Excellent communication and interpersonal skills, with a supportive and empathetic approach to client service.
• Proficiency in case management software and data entry.
• Strong organizational skills and attention to detail.
• Ability to create and manage individualized service plans.
• Problem-solving and conflict-resolution skills.
• Knowledge of community resources and supportive services.
• The ability to work effectively with diverse populations and handle sensitive information with confidentiality.
• Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment.
• Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants throughout LA County.
• May be required to work some evenings and an occasional weekend day.
• This position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations

KEY RESPONCIBILITIES

• Participant Assessment and Intake
• Individualized Employment Planning
• Ongoing Case Management and Support
• Data Collection, Reporting, and Compliance
• Participant Advocacy and Career Counseling

Further key responsibility details can be provided upon request

PHYSICAL DEMANDS/WORKING CONDITIONS

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to inspect work visually. Manual dexterity is required to operate computers and other office equipment.

The physical demands described above represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

Salary

$25.00 - $25.50 per hour + benefits

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitive evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act.