Hybrid Program Coordinator — Career Coach for Mobility

JVS; San Francisco (CA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Full medical and dental coverage

Vacation and sick leave

Paid holidays

403(b) retirement match

FSA

Pet insurance discounts

Employee assistance program

4 day work week

Hybrid work schedule

Job summary

JVS, a nonprofit focused on removing barriers to employment, seeks a Program Coordinator in San Francisco. You will assess applications, guide participants through enrollment and career planning, and manage data in systems like Salesforce.

The role emphasizes equity and strong customer service, with collaboration across internal teams and external partners. Responsibilities include orientation, coaching, progress tracking, and resource support while meeting enrollment targets.

Qualifications

• 1–3 years of experience in a similar role.
• Experience working with diverse populations and a demonstrated commitment to equity and inclusion.
• Proven ability to help individuals achieve career or educational goals.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office and ability to learn Salesforce or similar CRM systems.
• Excellent interpersonal and communication skills for building rapport with participants and stakeholders.

Responsibilities

• Review and evaluate program applications for candidate suitability.
• Coordinate and participate in interviews using established criteria to determine participant qualifications.
• Enter and maintain accurate participant records and assessment data in Salesforce or similar systems.
• Participate in orientations to introduce participants to program expectations, resources, and support services.
• Provide ongoing coaching and feedback to guide candidates through enrollment and career development.
• Track and monitor participant progress through career action plans and program milestones.
• Meet regularly with participants during their course and job search phases.
• Refer participants to external services for barriers beyond program scope.
• Maintain positive connections among participants, staff, and cohorts.
• Process participant resource dollars and support access to necessary resources.
• Inform participants about their progress and required actions to advance.
• Document participant encounters and barriers in Salesforce.
• Manage schedules to ensure participants stay on track with program and job search timelines.
• Collaborate with partner agencies and other program staff to ensure effective communication with participants and across agencies.
• Complete administrative projects in support of the Program Team.
• Track participant outcomes and support progress toward sustainable wage careers.

Skills

Diversity experience

Equity & inclusion

Data entry accuracy

Interpersonal skills

Organizational skills

CRM systems

MS Office proficiency

Time management

Problem-solving

Independent & collaborative

Tools

Salesforce

Job description

JVS, a nonprofit focused on removing barriers to employment, seeks a Program Coordinator in San Francisco. You will assess applications, guide participants through enrollment and career planning, and manage data in systems like Salesforce.

The role emphasizes equity and strong customer service, with collaboration across internal teams and external partners. Responsibilities include orientation, coaching, progress tracking, and resource support while meeting enrollment targets.