Program Coordinator

JVS; San Francisco (CA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Full medical and dental coverage

Vacation and sick leave

Paid holidays

403(b) retirement match

FSA

Pet insurance discounts

Employee assistance program

4 day work week

Hybrid work schedule

Job summary

JVS, a nonprofit focused on removing barriers to employment, seeks a Program Coordinator in San Francisco. You will assess applications, guide participants through enrollment and career planning, and manage data in systems like Salesforce.

The role emphasizes equity and strong customer service, with collaboration across internal teams and external partners. Responsibilities include orientation, coaching, progress tracking, and resource support while meeting enrollment targets.

Qualifications

• 1–3 years of experience in a similar role.
• Experience working with diverse populations and a demonstrated commitment to equity and inclusion.
• Proven ability to help individuals achieve career or educational goals.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office and ability to learn Salesforce or similar CRM systems.
• Excellent interpersonal and communication skills for building rapport with participants and stakeholders.

Responsibilities

• Review and evaluate program applications for candidate suitability.
• Coordinate and participate in interviews using established criteria to determine participant qualifications.
• Enter and maintain accurate participant records and assessment data in Salesforce or similar systems.
• Participate in orientations to introduce participants to program expectations, resources, and support services.
• Provide ongoing coaching and feedback to guide candidates through enrollment and career development.
• Track and monitor participant progress through career action plans and program milestones.
• Meet regularly with participants during their course and job search phases.
• Refer participants to external services for barriers beyond program scope.
• Maintain positive connections among participants, staff, and cohorts.
• Process participant resource dollars and support access to necessary resources.
• Inform participants about their progress and required actions to advance.
• Document participant encounters and barriers in Salesforce.
• Manage schedules to ensure participants stay on track with program and job search timelines.
• Collaborate with partner agencies and other program staff to ensure effective communication with participants and across agencies.
• Complete administrative projects in support of the Program Team.
• Track participant outcomes and support progress toward sustainable wage careers.

Skills

Diversity experience

Equity & inclusion

Data entry accuracy

Interpersonal skills

Organizational skills

CRM systems

MS Office proficiency

Time management

Problem-solving

Independent & collaborative

Tools

Salesforce

Job description

Why Join JVS?

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs.

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.

The Role

The Program Coordinator plays a pivotal role in supporting participants throughout their enrollment and career development journeys. This position ensures accurate assessment, application review, and data management, while also providing personalized coaching and guidance. The role involves participating in program orientations, developing career action plans, monitoring participant progress, and collaborating with internal teams and external partners. Success is measured by the ability to meet enrollment and cohort targets, support participant retention, and foster positive outcomes in career placement. A strong commitment to equity, inclusion, and excellent customer service is essential. This role is full-time, limited term, and anticipated to end on06/30/2027.

Scope

Application & Assessment

• Review and evaluate program applications for candidate suitability.
• Coordinate and participate in interviews using established criteria to determine participant qualifications.
• Enter and maintain accurate participant records and assessment data in Salesforce or similar systems.

Program Orientation & Coaching

• Participate in orientations to introduce participants to program expectations, resources, and support services.
• Provide ongoing coaching and feedback to guide candidates through enrollment and career development.

Participant Journey Management

• Track and monitor participant
• rogress through career action plans and program milestones.
• Meet regularly with participants during their course and job search phases.
• Refer participants to external services for barriers beyond program scope.

Support & Engagement

• Maintain positive connections among participants, staff, and cohorts.
• Process participant resource dollars and support access to necessary resources.
• Inform participants about their progress and required actions to advance.

Administrative & Data Management

• Document participant encounters and barriers in Salesforce.
• Manage schedules to ensure participants stay on track with program and job search timelines.
• Collaborate with partner agencies and other program staff to ensure effective communication with participants and across agencies.
• Complete administrative projects in support of the Program Team.

Performance Monitoring

• Track participant outcomes and support progress toward sustainable wage careers.
• Monitor and encourage the application of behavioral skills in classroom and workplace settings.

Qualifications:

• 1–3 years of experience in a similar role.
• Experience working with diverse populations and a demonstrated commitment to equity and inclusion.
• Proven ability to help individuals achieve career or educational goals.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office and ability to learn Salesforce or similar CRM systems.
• Excellent interpersonal and communication skills for building rapport with participants and stakeholders.
• Strong organizational and time management skills to manage multiple tasks and priorities.
• Ability to analyze participant needs and develop personalized action plans.
• Competence in documenting and tracking participant progress using CRM systems.
• Strong problem-solving skills to address participant barriers and critical incidents.
• Ability to work independently and collaboratively within a team and with external partners.
• Flexibility and adaptability to meet changing organizational and participant needs.
• High degree of initiative, integrity, and professionalism.
• Commitment to the mission and values of JVS.
• Positive attitude and genuine desire to help participants succeed.

What We Offer

• $3,062.50 per pay period
• 100% covered medical and dental plans for the employee
• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
• Paid federal and Jewish holidays
• 3% 403(b) retirement contribution match and 3% non-elective contribution
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages
• 4 Day Work Week

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.