Contract Production Coordinator

Merrick Inc.; Vadnais Heights (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Merrick Inc. in Minnesota seeks a Production Coordinator to oversee on-site contract work, coordinate new and ongoing contracts, and serve as the primary liaison between program teams and business customers.

You will schedule daily workflows, monitor quality, train Direct Support Professionals, and ensure compliance with wage and safety standards while maintaining strong customer relations. You will collaborate with internal teams to resolve issues affecting production, quality, timelines, or

Qualifications

• High school diploma or equivalent.
• Strong customer service and professional communication skills.
• Ability to communicate effectively with external customers, business partners, employees, and internal departments.
• Strong organizational, time management, and multitasking skills.
• Ability to think critically, troubleshoot issues, and independently solve problems.
• Basic mathematical skills and strong attention to detail.
• Experience using Microsoft Excel.
• Ability to learn and use databases, internet-based applications, and other electronic systems.
• Ability to accurately maintain spreadsheets, records, and contract documentation.
• Reliable transportation to and from the workplace.
• Commitment to promoting a safe and hazard-free work environment.
• Ongoing commitment to strengthening diversity, equity, and inclusion within the workplace.
• Ability to pass a criminal background check and drug/alcohol test following a conditional job offer.

Responsibilities

• Serve as a primary point of contact for external customers and business partners with active and new work contracts.
• Work with customers and internal teams to resolve issues that may affect production, quality, timelines, or contract deliverables.
• Ensure work is being completed according to customer expectations and Merrick's quality standards.
• Coordinate the day-to-day workflow of work contracts within Utility Services, Alternative Services, and Enhanced Services.
• Maintain the facility-based contract schedule and coordinate the daily setup and takedown of work contracts.
• Monitor production workflow, inventory, materials, and supply needs to help prevent delays.
• Oversee quality control and help address production or quality concerns as they arise.
• Train Direct Support Professionals on work contracts before they are eligible to complete the work independently.
• Clearly communicate customer expectations, production processes, quality standards, and contract requirements to employees.
• Coordinate and conduct Hourly Productivity Evaluations (HPEs), hourly job sampling, and production time studies.
• Complete required documentation related to Commensurate Wage compliance.
• Develop an understanding of applicable Department of Labor requirements and help ensure staff follow required processes.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Critical thinking

Problem solving

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Excel

Databases

Internet-based applications

Job description

Merrick Inc. in Minnesota seeks a Production Coordinator to oversee on-site contract work, coordinate new and ongoing contracts, and serve as the primary liaison between program teams and business customers.

You will schedule daily workflows, monitor quality, train Direct Support Professionals, and ensure compliance with wage and safety standards while maintaining strong customer relations. You will collaborate with internal teams to resolve issues affecting production, quality, timelines, or