Production Coordinator

Merrick Inc.; Vadnais Heights (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Merrick Inc. in Minnesota seeks a Production Coordinator to oversee on-site contract work, coordinate new and ongoing contracts, and serve as the primary liaison between program teams and business customers.

You will schedule daily workflows, monitor quality, train Direct Support Professionals, and ensure compliance with wage and safety standards while maintaining strong customer relations. You will collaborate with internal teams to resolve issues affecting production, quality, timelines, or

Qualifications

• High school diploma or equivalent.
• Strong customer service and professional communication skills.
• Ability to communicate effectively with external customers, business partners, employees, and internal departments.
• Strong organizational, time management, and multitasking skills.
• Ability to think critically, troubleshoot issues, and independently solve problems.
• Basic mathematical skills and strong attention to detail.
• Experience using Microsoft Excel.
• Ability to learn and use databases, internet-based applications, and other electronic systems.
• Ability to accurately maintain spreadsheets, records, and contract documentation.
• Reliable transportation to and from the workplace.
• Commitment to promoting a safe and hazard-free work environment.
• Ongoing commitment to strengthening diversity, equity, and inclusion within the workplace.
• Ability to pass a criminal background check and drug/alcohol test following a conditional job offer.

Responsibilities

• Serve as a primary point of contact for external customers and business partners with active and new work contracts.
• Work with customers and internal teams to resolve issues that may affect production, quality, timelines, or contract deliverables.
• Ensure work is being completed according to customer expectations and Merrick's quality standards.
• Coordinate the day-to-day workflow of work contracts within Utility Services, Alternative Services, and Enhanced Services.
• Maintain the facility-based contract schedule and coordinate the daily setup and takedown of work contracts.
• Monitor production workflow, inventory, materials, and supply needs to help prevent delays.
• Oversee quality control and help address production or quality concerns as they arise.
• Train Direct Support Professionals on work contracts before they are eligible to complete the work independently.
• Clearly communicate customer expectations, production processes, quality standards, and contract requirements to employees.
• Coordinate and conduct Hourly Productivity Evaluations (HPEs), hourly job sampling, and production time studies.
• Complete required documentation related to Commensurate Wage compliance.
• Develop an understanding of applicable Department of Labor requirements and help ensure staff follow required processes.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Critical thinking

Problem solving

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Excel

Databases

Internet-based applications

Job description

Merrick provides employment and day services to adults with disabilities. As part of our Employment Services Division, individuals we serve have opportunities to complete paid contract work for businesses on our onsite production floor. Contract work varies based on our business partnerships and may include assembly, packaging, sorting, or other production-based projects. Individuals are paid based on established productivity and wage requirements.

The
Production Coordinator plays an important role in overseeing Merrick’s work contracts and serves as a key point of contact between our program teams and external business customers. This hands‑on position combines production coordination, customer service, employee training, administrative responsibilities, quality control, and problem‑solving to ensure contracted work is organized, completed accurately and efficiently, and meets customer expectations. The Production Coordinator works directly with business customers to coordinate new and ongoing contracts, address concerns, and manage contract needs, while internally working with program teams and training Direct Support Professionals on contract requirements and processes. This position oversees the daily workflow of onsite contracts on our production floor, including scheduling, setup and takedown, inventory and supply needs, and quality control, and serves as the go‑to resource when production questions or challenges arise. This position also oversees Hourly Productivity Evaluations (HPEs) and related processes to maintain Department of Labor and Commensurate Wage compliance.

Schedule: Monday–Friday, 6:30 a.m.–2:30 p.m.

What You’ll Do

• Serve as a primary point of contact for external customers and business partners with active and new work contracts.
• Work with customers and internal teams to resolve issues that may affect production, quality, timelines, or contract deliverables.
• Ensure work is being completed according to customer expectations and Merrick's quality standards.
• Coordinate the day-to-day workflow of work contracts within Utility Services, Alternative Services, and Enhanced Services.
• Maintain the facility‑based contract schedule and coordinate the daily setup and takedown of work contracts.
• Monitor production workflow, inventory, materials, and supply needs to help prevent delays.
• Oversee quality control and help address production or quality concerns as they arise.
• Train Direct Support Professionals on work contracts before they are eligible to complete the work independently.
• Clearly communicate customer expectations, production processes, quality standards, and contract requirements to employees.

• Coordinate and conduct Hourly Productivity Evaluations (HPEs), hourly job sampling, and production time studies.
• Complete required documentation related to Commensurate Wage compliance.
• Develop an understanding of applicable Department of Labor requirements and help ensure staff follow required processes.

What We’re Looking For

• High school diploma or equivalent.
• Strong customer service and professional communication skills.
• Ability to communicate effectively with external customers, business partners, employees, and internal departments.
• Strong organizational, time management, and multitasking skills.
• Ability to think critically, troubleshoot issues, and independently solve problems.
• Basic mathematical skills and strong attention to detail.
• Experience using Microsoft Excel.
• Ability to learn and use databases, internet‑based applications, and other electronic systems.
• Ability to accurately maintain spreadsheets, records, and contract documentation.
• Reliable transportation to and from the workplace.
• Commitment to promoting a safe and hazard‑free work environment.
• Ongoing commitment to strengthening diversity, equity, and inclusion within the workplace.
• Ability to pass a criminal background check and drug/alcohol test following a conditional job offer.

Essential Physical Functions

The physical demands are representative of those that must be met by an employee to successfully perform the essential responsibilities of this position. The employee must be able to continually sit, stand, walk, and communicate throughout each day. Be able to stoop, bend, kneel, twist, run, reach, push, and pull, regularly move up to 30 pounds, and occasionally move up to 70 pounds. Reasonable accommodations may be made for all essential physical functions.

Our Commitment to DEI

We are dedicated to building a diverse team of employees who have an ongoing commitment to strengthening diversity, equity, and inclusion in the workplace.