Contract Logistics Coordinator – Retail Shipments & Appointments

SBT Global, Inc.; San Diego (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

SBT Global, Inc. is seeking a Logistics Coordinator in San Diego to coordinate and schedule delivery appointments for major retailers, communicate with customers and carriers, and manage updates through portals.

The role requires attention to deadlines, accuracy, and professional communication with internal teams. You will monitor shipments, resolve issues, maintain records, and support daily operations while building relationships with customers and carriers.

Qualifications

• High school diploma or equivalent.
• 3–6 years of experience in logistics, transportation and customer services preferred.
• Experience scheduling delivery appointments preferred.
• Familiarity with retail portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s.
• Experience working with carriers, customers, and internal teams.
• Ability to manage multiple shipments and meet deadlines.

Responsibilities

• Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.
• Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.
• Request, confirm, and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls professionally and promptly.
• Escalate urgent transportation or customer issues to the appropriate departments.
• Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
• Follow up with carriers to ensure appointments are met and deliveries are completed.
• Build strong relationships with key customers and transportation partners.
• Support the logistics team with daily operational tasks.

Skills

Communication

Organization

Attention to detail

Shipment tracking

Problem solving

Multitasking

Follow up

Education

High school diploma or equivalent

Tools

Excel

Outlook

Word

Job description

SBT Global, Inc. is seeking a Logistics Coordinator in San Diego to coordinate and schedule delivery appointments for major retailers, communicate with customers and carriers, and manage updates through portals.

The role requires attention to deadlines, accuracy, and professional communication with internal teams. You will monitor shipments, resolve issues, maintain records, and support daily operations while building relationships with customers and carriers.