Contract Eligibility Program Lead - Training

tidalbasin; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Tidal Basin Holdco, LLC is seeking an Eligibility Program Manager to oversee the day-to-day eligibility operations for our Indiana program, ensuring accurate, timely determinations in alignment with federal and state requirements.

The role leads Eligibility Specialists, delivers training, and drives continuous improvement while ensuring documentation standards and service levels are met.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years of case management, financial management, or grant/government programs.
• Proficiency with MS Office Suite.

Responsibilities

• Provide training, coaching, and professional development to staff.
• Oversee eligibility determinations and appeals for timely, accurate processing.
• Monitor team performance and service standards.
• Develop procedures and process improvements to enhance workflow.
• Conduct quality assurance reviews for compliance and performance.
• Collaborate with leadership and cross-functional teams to support objectives.
• Ensure high level of service for applicants.
• Prepare staff reports and present recommendations.

Skills

Organizational skills

Interpersonal skills

Analytical skills

Problem solving

Case management

Budget management

Communication

Time management

Independent work

Client relations

Government programs

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Tidal Basin Holdco, LLC is seeking an Eligibility Program Manager to oversee the day-to-day eligibility operations for our Indiana program, ensuring accurate, timely determinations in alignment with federal and state requirements.

The role leads Eligibility Specialists, delivers training, and drives continuous improvement while ensuring documentation standards and service levels are met.