Contract Customer Service & Order Specialist

Leonardo Helicopters; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Leonardo Helicopters is seeking a Customer Service Representative (full-time, contract) to manage customer-facing activities, order processing, warranty/COMP claims, and account management with a focus on timely responses and accurate information.

The role requires strong communication, multitasking, and organizational skills, with an emphasis on professional interaction with customers and internal teams to maintain high service levels.

Qualifications

• High School Diploma or equivalent.
• 3 years' experience with Microsoft Office (Outlook, Word, Excel).
• Prior experience in customer service or related administrative support position.
• Knowledge of customer support, order processing principles.

Responsibilities

• Handle customer-facing activities and account management responsibilities.
• Process inbound orders and warranty/COMP claims within defined time frames.
• Coordinate customer communications and escalations with internal departments.
• Prepare and participate in regular account review meetings with customers.

Skills

Phone presence

Excellent communication

Multitasking

Organizational skills

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Leonardo Helicopters is seeking a Customer Service Representative (full-time, contract) to manage customer-facing activities, order processing, warranty/COMP claims, and account management with a focus on timely responses and accurate information.

The role requires strong communication, multitasking, and organizational skills, with an emphasis on professional interaction with customers and internal teams to maintain high service levels.