Aviation Customer Success & Services Manager

Leonardo S.p.A.; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Leonardo S.p.A. in the US seeks a Senior Customer Support Manager to oversee after-sales support for AgustaWestland Philadelphia Corporation fleets across the Americas. You will coordinate cross-functional teams, guide Entry-Into-Service, and manage in-service contracts to ensure performance and customer satisfaction.

The role requires aviation expertise, strong communication, and willingness to travel domestically and internationally, with a hybrid work arrangement in Philadelphia.

Qualifications

• BS in Aerospace Engineering or Logistics required.
• Three years in aviation sector, preferably helicopter, in similar role.
• Strong aviation technology knowledge and customer-facing experience.
• Excellent written and oral communication; intercultural awareness.
• Willingness to travel domestically and internationally; adaptable.

Responsibilities

• Coordinate cross-functional activities to support customer operations and sales.
• Oversee Entry-Into-Service deliverables and pre-delivery logistics.
• Manage in-service activities, warranties, and BOA/Power by the Hour contracts.
• Communicate routinely with customers and support senior program reviews.
• Develop continuous improvement plans and monitor service performance metrics.

Skills

Aviation knowledge

Communication skills

Intercultural awareness

Organizational skills

Pressure management

Emergency handling

Travel readiness

Italian language

Education

BS in Aerospace Engineering or Logistic Engineering

Tools

MS Office

SAP

Job description

Leonardo S.p.A. in the US seeks a Senior Customer Support Manager to oversee after-sales support for AgustaWestland Philadelphia Corporation fleets across the Americas. You will coordinate cross-functional teams, guide Entry-Into-Service, and manage in-service contracts to ensure performance and customer satisfaction.

The role requires aviation expertise, strong communication, and willingness to travel domestically and internationally, with a hybrid work arrangement in Philadelphia.