Contact Center Support Representative - Onsite

Beacon Hill; Dublin (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Beacon Hill's client is seeking service-driven professionals for the on-site role of Contact Center Support Representatives in Dublin, Ohio. You will help members with healthcare coverage, claims, provider services, authorizations, and benefit questions, offering guidance, education, and compassionate support.

After paid onsite training (7 weeks, 9:00 AM–6:00 PM EST, Monday–Friday), you will work a 100% onsite schedule from 10:00 AM–7:00 PM EST, Monday–Friday, to handle inquiries and resolve

Qualifications

• Strong customer service and communication skills.
• High School Diploma or GED required.
• Ability to demonstrate empathy and build rapport with customers.
• Effective problem-solving and critical-thinking abilities.
• Professional phone presence and excellent verbal communication skills.
• Reliable attendance and strong accountability.

Responsibilities

• Handle incoming and outgoing customer communications related to healthcare benefits, eligibility, claims, provider networks, billing questions, and authorization requests.
• Explain healthcare plans, coverage details, and available services in a clear and easy-to-understand manner.
• Research customer concerns, gather necessary information, and collaborate with providers, insurance partners, and internal teams to achieve resolutions.
• Assist customers with understanding healthcare costs, coverage determinations, and benefit utilization.
• Support authorization and approval processes by providing updates and ensuring documentation requirements are met.
• Review and investigate claims inquiries while proactively following through on unresolved issues.
• Advocate for customers by helping facilitate communication between healthcare providers and insurance organizations when challenges arise.
• Identify opportunities to improve the customer experience through education, proactive outreach, and personalized assistance.
• Accurately document interactions and case activities while working across multiple software platforms.
• Provide professional and compassionate service during sensitive healthcare-related conversations.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Phone presence

Accountability

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Contact Center Support Representative - Onsite (12097485) Dublin, Ohio

Salary: USD18.5 - USD18.5 per hour

Contact Center Support Representative

Contract-to-Hire | Full-Time | 100% Onsite
Location: Northern Columbus Area, OH

Beacon Hill's client is seeking service-driven professionals to join their team as Contact Center Support Representatives. This opportunity is perfect for individuals who enjoy helping others, resolving challenges, and delivering outstanding customer support in a healthcare-focused environment.

Position Summary

As a Contact Center Support Representative, you will serve as a trusted resource for individuals seeking assistance with healthcare coverage, claims, provider services, authorizations, and benefit-related questions. You will provide guidance, education, and support while helping members navigate complex situations and access the information they need to make confident healthcare decisions.

This role is ideal for compassionate professionals who thrive in a customer-focused setting, enjoy problem-solving, and are committed to creating positive experiences with every customer interaction.

Schedule

After Training:

• Monday-Friday
• 10:00 AM - 7:00 PM EST

Training Period:

• 7 weeks of paid onsite training
• Monday-Friday
• 9:00 AM - 6:00 PM EST

Key Responsibilities

• Handle incoming and outgoing customer communications related to healthcare benefits, eligibility, claims, provider networks, billing questions, and authorization requests.
• Explain healthcare plans, coverage details, and available services in a clear and easy-to-understand manner.
• Research customer concerns, gather necessary information, and collaborate with providers, insurance partners, and internal teams to achieve resolutions.
• Assist customers with understanding healthcare costs, coverage determinations, and benefit utilization.
• Support authorization and approval processes by providing updates and ensuring documentation requirements are met.
• Review and investigate claims inquiries while proactively following through on unresolved issues.
• Advocate for customers by helping facilitate communication between healthcare providers and insurance organizations when challenges arise.
• Identify opportunities to improve the customer experience through education, proactive outreach, and personalized assistance.
• Accurately document interactions and case activities while working across multiple software platforms.
• Provide professional and compassionate service during sensitive healthcare-related conversations.

Required Qualifications

• Strong customer service and communication skills.
• High School Diploma or GED required.
• Ability to demonstrate empathy and build rapport with customers.
• Effective problem-solving and critical-thinking abilities.
• Professional phone presence and excellent verbal communication skills.
• Reliable attendance and strong accountability.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

Beacon Hill offers eligible employees access to comprehensive benefits programs, including medical, dental, vision, and applicable federal and state leave benefits. Additional details regarding benefit offerings will be provided upon hire.