Contract & Billing Operations Specialist

Solen-Software-Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote environment

High visibility and autonomy

Exposure to portfolio company network

Job summary

Teletask is hiring a Contract & Billing Operations Specialist to manage bids, compliance, and contract handoffs in a US remote setting. You will coordinate procurements, secure COIs, and ensure the financial system reflects executed agreements.

The role requires close collaboration with Sales, Finance, Legal, and Implementation. Ideal candidates bring 3–5 years in revenue operations or deal desks, strong analytical skills, and proficiency with Excel and e-procurement tools.

Qualifications

• 3–5 years in Revenue Operations, Deal Desk, Sales Finance, or Contract Administration, ideally in a B2B SaaS or technology environment.
• Strong analytical skills with ability to audit data, calculate billing, and reconcile accounts without templates.
• Sharp attention to detail to catch missing signatures and ensure bid accuracy.
• Comfortable serving as connective tissue between Sales, Finance, Legal, and Implementation.
• Excellent verbal and written communication and proficiency with Microsoft Office, especially Excel.

Responsibilities

• Execute bid submissions via enterprise and government e-procurement portals (e.g., SAP Ariba, Proactis).
• Attach and verify compliance docs such as SOC 2 reports, W-9s, and sole-source justifications.
• Coordinate with brokers to secure COIs and review statutory language edits during contracts.
• Maintain system of record by saving BAAs, HIPAA documents, and government addendums in the financial system.
• Reconcile inbound POs against finalized agreements and gate order fulfillment for onboarding.

Skills

Analytical skills

Attention to detail

Cross-functional collaboration

Verbal and written communication

Problem solving

Tools

Microsoft Excel

Excel pivot tables

VLOOKUPs

SAP Ariba

Proactis

Job description

Job Title: Contract & Billing Operations Specialist
Company: Teletask
Location: US, Remote
Employment Type : Full-time

About Teletask

Teletask powers public sector communication. Government and public health agencies use our automated text, voice, and email outreach to reach the families they serve. Our largest footprint is WIC (Women, Infants & Children) nutrition programs, where Teletask messaging drives appointment attendance for over 6 million participants across 35+ US states.

What You'll Actually Do

Manage Bids & Procurement Portals

• Execute Bid Submissions: Submit proposals and bids via enterprise and government e-procurement portals (like SAP Ariba and Proactis).

• Package Compliance Docs: Ensure every submission is accurate and complete by attaching all required vendor and compliance documentation, including SOC 2 reports, W-9s, and sole-source justifications.

Navigate Legal & Compliance

• Broker Insurance & Terms: Coordinate with insurance brokers to secure Certificates of Insurance (COIs) and collaborate with internal stakeholders to review statutory-language edits during contract negotiations.

• Maintain the System of Record: Keep our compliance repositories organized by accurately saving executed BAAs, HIPAA documents, and government addendums directly into our financial system.

Enable the Sales-to-Delivery Handoff

• Validate the Deal: Serve as the vital bridge between a signed contract and client success. You will promptly reconcile inbound Purchase Orders (POs) against finalized agreements.

• Give the Green Light: Act as the final gatekeeper for order fulfillment, providing the official authorization to the Sales team to initiate the customer onboarding ticket once all financial requirements are met.

Required Qualifications

• 3 - 5 years in Revenue Operations, Deal Desk, Sales Finance, or Contract Administration, ideally in a B2B SaaS or technology environment

• Strong analytical skills. You can audit platform utilization data, calculate billing overages, and reconcile an account without a template to follow

• Sharp attention to detail. You are the person who catches the missing signature page before it costs a bid

• Comfortable operating as the connective tissue between Sales, Finance, Legal, and Implementation

• At least 1 year of experience directly handling government contracts

• Deep understanding of government procurement processes, regulations, and compliance requirements

• Experience navigating government contract management systems, portals, and reporting requirements

• Excellent problem-solving skills to navigate the unique challenges and requirements of government contracts

• Strong verbal and written communication skills

• Proficient in Microsoft Office Suite, particularly Excel (utilizing pivot tables and VLOOKUPs)

Preferred Qualifications

• Experience with Zoho Books, Zoho CRM, or similar mid-market platforms preferred

• Public sector or public health contracting exposure (cooperative purchasing vehicles, state term contracts, or WIC programs) is an asset

• Experience building or documenting a quote-to-cash process

• Hands-on experience executing formal vendor bids through enterprise or government e-procurement platforms (SAP Ariba, Proactis, or similar)

• Working fluency with SOC 2, HIPAA, and BAAs, plus the confidence to review statutory contract language

What Success Looks Like in the First 90 Days

• Develop proficiency with attention to detail in the quote-to-invoice process and accurately process real quotes and invoices with minimal supervision.

• Decrease the previous monthly backlog of PO and invoicing by 50%.

• Produce clean overage calculations and renewal reconciliations for accounts.

• Build a solid understanding of our SaaS product's features and billing implications.

• Regularly assess your own understanding and comfort level with core processes and concepts.

• Proactively seek out additional learning resources or training opportunities to fill knowledge gaps.

• Keep a running list of questions and topics to review with the trainer during available sessions.

Who You'll Work With

You will report to Teletask's executive leadership team and sit at the center of the revenue cycle. A given day might mean a submission in the morning, a statutory-language edit at noon, and a validate deal implementation in the afternoon. The team is small by design, so the process you build becomes the way Teletask operates.

What We Offer

• Ownership of the revenue cycle end to end bids, compliance, contracts, and renewal billing in one seat rather than split across four

• The chance to build process in a business where operational machinery, not product, is the growth constraint

• An entrepreneurial, fully remote environment with high visibility and autonomy

• Exposure to the Solen Software Group portfolio company network and operating model

Recruitment Disclaimer

Solen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a [e-mail] email address. Any outreach outside these standards should be disregarded and reported through our official channels.

We thank all applicants for their interest in joining Solen Software Group. Only candidates selected for an interview will be contacted.