Contract Account Coordinator

Hooker Furniture Corporation; Martinsville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation and bonus 계획

Career development & leadership focus

Comprehensive medical, dental, and 
d

Employee discounts

Job summary

Hooker Furnishings Corporation seeks an H Contract Account Coordinator in Martinsville, VA to handle detailed customer orders and provide outstanding service to key clients. You will collaborate with sales reps, manage order processing, and respond quickly to inquiries in a fast-paced environment.

The role emphasizes relationship-building, timely communication, and proactive problem-solving across a nationwide customer base in the residential, hospitality, and contract markets.

Qualifications

• Meticulous attention to detail and accuracy in order processing and customer communications.
• Strong verbal and written communication skills for internal and external stakeholders.
• Excellent time management to handle multiple customer accounts and deadlines.
• Proficient in Microsoft Office tools (Excel, Outlook, Word) and basic ERP usage.
• Experience with D365 or similar ERP systems is a plus.
• Experience in furniture industry is a bonus, not required.

Responsibilities

• Develop positive relationships with key customers and sales reps to ensure high satisfaction.
• Manage daily processing of all incoming orders for assigned customers.
• Update and administer order modifications or special requests as needed.
• Respond promptly to phone calls and emails from sales reps and customers.
• Ensure timely responses to inquiries (within 24 hours) and follow up until resolution.
• Proactively communicate with customers and sales reps to resolve issues and delays.
• Keep customers updated on fabrics, parts, and production delays; track COMs for on-time delivery.
• Identify risk factors and recommend continuous improvement actions.

Skills

Attention to detail

Communication

Time management

Organizational skills

Microsoft Office

D365

Tools

D365

Microsoft Office

Job description

Hooker Furnishings Corporation seeks an H Contract Account Coordinator in Martinsville, VA to handle detailed customer orders and provide outstanding service to key clients. You will collaborate with sales reps, manage order processing, and respond quickly to inquiries in a fast-paced environment.

The role emphasizes relationship-building, timely communication, and proactive problem-solving across a nationwide customer base in the residential, hospitality, and contract markets.