Continuous Improvement Specialist

TechLink Resources, Inc; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TechLink Resources, Inc. is seeking an experienced Senior Continuous Improvement Analyst to drive large-scale process improvement and digital transformation in a collaborative technology organization.

You will identify inefficiencies, map current and future state processes, apply Lean Six Sigma, and explore AI and automation to boost efficiency. You’ll use Power BI or Tableau to expose insights and work with cross-functional teams to enable agile, product-focused ways of working.

Qualifications

• 5+ years of process improvement, operational excellence, or quality experience.
• Lean Six Sigma certification.
• Strong experience with process mapping and process improvement methodologies.
• Experience working in Agile, DevOps, and Sprint-based environments.
• Strong analytical and data-driven problem-solving skills.
• Experience with KPIs, SLAs, reporting, and performance measurement.
• Familiarity with AI/ML technologies and AI-enabled process improvement.

Responsibilities

• Lead continuous improvement and process reengineering initiatives across technology and operations teams.
• Apply Lean Six Sigma methodologies, including DMAIC, SIPOC, Value Stream Mapping, root cause analysis, and Kaizen.
• Analyze current-state processes and design improved future-state workflows.
• Identify opportunities to use AI and automation to improve efficiency and scalability.
• Help integrate AI tools and capabilities into business processes and workflows.
• Define, track, and improve KPIs, SLAs, and operational performance metrics.
• Use tools such as Power BI or Tableau to analyze data, identify trends, and communicate insights.
• Facilitate workshops and collaborate with cross-functional technical and business teams.
• Support change management, process adoption, training, and continuous improvement initiatives.
• Help teams transition toward a more product-centric and Agile way of working.

Skills

Lean Six Sigma

Data analysis

Process mapping

KPIs tracking

BI analytics

Cross-functional collaboration

Agile/DevOps

AI awareness

Communication

Tools

Power BI

Tableau

DMAIC

SIPOC

Value Stream Mapping

Job description

We’re looking for an experienced Senior Continuous Improvement Analyst to join a highly collaborative technology organization and help drive large-scale process improvement and digital transformation initiatives.

This is a great opportunity for someone who enjoys identifying inefficiencies, improving complex processes, using data to drive decisions, and helping teams adopt smarter ways of working.

What You’ll Be Doing:

• Lead continuous improvement and process reengineering initiatives across technology and operations teams
• Apply Lean Six Sigma methodologies, including DMAIC, SIPOC, Value Stream Mapping, root cause analysis, and Kaizen
• Analyze current-state processes and design improved future-state workflows
• Identify opportunities to use AI and automation to improve efficiency and scalability
• Help integrate AI tools and capabilities into business processes and workflows
• Define, track, and improve KPIs, SLAs, and operational performance metrics
• Use tools such as Power BI or Tableau to analyze data, identify trends, and communicate insights
• Facilitate workshops and collaborate with cross-functional technical and business teams
• Support change management, process adoption, training, and continuous improvement initiatives
• Help teams transition toward a more product-centric and Agile way of working

What We’re Looking For:

• 5+ years of process improvement, operational excellence, or quality experience
• Lean Six Sigma certification
• Strong experience with process mapping and process improvement methodologies
• Experience working in Agile, DevOps, and Sprint-based environments
• Strong analytical and data-driven problem-solving skills
• Experience working with KPIs, SLAs, reporting, and performance measurement
• Familiarity with AI/ML technologies and AI-enabled process improvement
• Experience collaborating across technical, product, operations, and business teams
• Strong communication, facilitation, and stakeholder management skills
• Ability to work independently and navigate complex, ambiguous environments

Nice to Have:

• ADKAR or other organizational change management experience
• Experience with AI tools, predictive analytics, or process mining

Ideal Candidate:

The strongest candidate will be someone who combines Lean Six Sigma/process improvement expertise with a strong understanding of technology. We’re looking for someone who can analyze how work gets done today, identify what isn’t working, and lead teams toward a more efficient, measurable, AI-enabled future state.

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