Continuous Improvement Analyst

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Continuous Improvement Analyst to support Vessel Operations with data-driven insights, KPI tracking, and cost optimization across dry-dock and in-service projects.

You will transform large datasets into actionable dashboards, collaborate with cross-functional teams, and apply AI-powered analytics to enhance decision making on a global scale. This role requires strong communication and planning skills.

Qualifications

• Minimum 2 years experience in Business Process roles.
• Bachelor’s degree required; PMP/Six Sigma preferred.
• Strong data visualization and analytics skills.

Responsibilities

• Assist with executing Vessel Operations strategy and annual planning.
• Analyze large operational and financial datasets to identify trends and opportunities.
• Design and maintain dashboards using Tableau, Power BI, Excel.
• Build automated reporting from Snowflake, SQL, and Excel data.
• Leverage AI tools to improve analytical workflows.
• Develop financial and operational analyses to quantify impact.
• Integrate data from multiple systems and standardize KPIs.
• Partner with stakeholders to translate questions into analytic solutions.

Skills

Data analytics

Dashboard development

Tableau

Power BI

Excel modeling

Communication skills

Stakeholder management

Travel capability

Education

Bachelor's Degree

Tools

Tableau

Visio

Excel

PowerPoint

MS Word

Microsoft Project

Data science tools

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Responsible for the analytical and project management of the Optimization Department of Vessel Operations, consisting of the Project Management, Business Analytics & Continuous Improvement, Data Science and Digitalization teams of the group.
• Role is a partner to the Vessel Operations responsible for ensuring a fleet optimization BPO Support for all relevant operational areas, dry-docks, in-service projects, and strategic initiatives.
• The Continuous Improvement Analyst acts as analytical support to Operations Teams, Newbuild on matters related to Fleet Optimization driving KPI's.

Position Responsibilities

• Assist with executing the strategy for Vessel Operations and assist with the development of annual strategy, create and lead Continuous Improvement Initiatives.
• Analyze large and complex operational and financial datasets to identify trends, anomalies, performance gaps, and opportunities for improvement. Transform raw data from multiple business systems into structured, decision-ready insights for operational teams and senior leadership.
• Design, develop, and maintain interactive dashboards and reporting solutions using Tableau, Power BI, Excel, or similar business intelligence tools. Create intuitive visualizations that allow stakeholders to monitor KPIs, compare performance across business units, and quickly identify areas requiring attention.
• Build automated analytical reporting processes that reduce manual data preparation and improve the accuracy and consistency of recurring reports. Work with large datasets from sources such as Snowflake, SQL databases, Excel files, and operational systems to create scalable reporting solutions.
• Leverage artificial intelligence tools to improve analytical workflows and productivity, including data cleaning, data interpretation, formula development, query support, research, and summarization. Candidates should be comfortable using AI-assisted tools responsibly to accelerate analysis while validating outputs for accuracy and business relevance.
• Develop financial and operational analyses to evaluate costs, utilization, efficiency, performance, and potential savings opportunities. Apply financial and data analytics techniques to quantify business impact and translate findings into clear recommendations.
• Integrate and standardize data from multiple departments and systems by identifying inconsistencies, establishing common definitions, and developing repeatable analytical structures. Support the creation of standardized KPIs and reporting methodologies that provide leadership with a consistent view of business performance.
• Partner with business stakeholders to translate operational questions into measurable analytical solutions, including dashboards, data models, recurring reports, and ad hoc analyses.

Degree Type

• Bachelor's Degree.

FIELD(S) OF STUDY:EXPERIENCE:

• Minimum 2 years experience working in Business Process roles.

Competencies & Skills

• Excellent written and verbal communication skills, with the ability to communicate clearly and precisely at all organizational levels.
• Strong interpersonal skills to interact effectively with management, internal teams, and external customers.
• Ability to build and maintain effective relationships within the company and with external stakeholders.
• Strong planning capabilities to identify and prioritize strategies and activities, ensuring deadlines are met to support overall business needs.
• Excellent organizational and presentation skills.
• Highly customer-service oriented, ensuring customer needs and expectations are met.
• Strong decision-making skills, able to evaluate the relative costs and benefits of potential actions to choose the most appropriate one.
• Creative thinker with a strategic mindset to develop innovative solutions.
• Detail-oriented with excellent analytical, financial, and spreadsheet modeling skills.
• Ability to read, analyze, and interpret scientific, engineering, and technical journals, financial reports, legal documents, and government regulations.
• Knowledge of the hospitality industry, current market trends, and economic factors, preferably within an international organization.
• Familiarity with the Capital planning process, budget approval, reconciliation, and reporting.
• Understanding of engineering concepts, design theories, and technical drawings to assist in special projects and dry dock planning is preferred.
• Understanding of accounting rules for expense and capital activities.
• Proficiency in MS Word, Excel, PowerPoint, Tableau, Visio, Data-Science developments, and Project.
• Ability to travel to and from ships, shipyards, and vendor facilities (up to 15%).

Certifications & Licenses

• PMP preferred and Six Sigma.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.