Continuing Education Operations Coordinator

Boston University; Boston (MA); On-site; USD 48,000 - 55,000; Full time

Job summary

Boston University is seeking an Operations Coordinator for the Office of Continuing Education at the Medical Campus. You will serve as the primary contact for visitors, faculty, speakers, and participants, delivering exceptional customer service while supporting planning, coordination, and execution of CE courses for dental and non-dental professionals.

Working with the Business Manager and Program Supervisor, you will handle registrations, payments, course materials, logistics, and data entry;

Qualifications

• Bachelor's degree required and applicable to the role.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle confidential information discreetly.
• Self-motivated and able to work independently or with a team.
• Dental knowledge is preferred but not required.

Responsibilities

• Serve as the first point of contact by phone, in person, and email.
• Provide accurate information and direct inquiries to staff.
• Process registrations, payments, and required documentation.
• Prepare and distribute course materials and participation records.
• Coordinate catering and other logistical arrangements.
• Handle financial transactions and reimbursements for events.
• Maintain inventory and support program logistics and marketing.
• Assist with marketing efforts and promotional materials.
• Provide occasional evening/weekend support for events.

Skills

Excellent customer service

Strong organizational skills

Excellent written and verbal

Microsoft Office Suite

Database/registration systems

Confidential information handling

Independent and collaborative work

Dental knowledge (preferred)

Education

Bachelor's degree

Tools

Microsoft Office

Registration systems

Job description

Boston University is seeking an Operations Coordinator for the Office of Continuing Education at the Medical Campus. You will serve as the primary contact for visitors, faculty, speakers, and participants, delivering exceptional customer service while supporting planning, coordination, and execution of CE courses for dental and non-dental professionals.

Working with the Business Manager and Program Supervisor, you will handle registrations, payments, course materials, logistics, and data entry;