Operations Coordinator, Office of Continuing Education

Boston University; Boston (MA); On-site; USD 48,000 - 55,000; Full time

Job summary

Boston University is seeking an Operations Coordinator for the Office of Continuing Education at the Medical Campus. You will serve as the primary contact for visitors, faculty, speakers, and participants, delivering exceptional customer service while supporting planning, coordination, and execution of CE courses for dental and non-dental professionals.

Working with the Business Manager and Program Supervisor, you will handle registrations, payments, course materials, logistics, and data entry;

Qualifications

• Bachelor's degree required and applicable to the role.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle confidential information discreetly.
• Self-motivated and able to work independently or with a team.
• Dental knowledge is preferred but not required.

Responsibilities

• Serve as the first point of contact by phone, in person, and email.
• Provide accurate information and direct inquiries to staff.
• Process registrations, payments, and required documentation.
• Prepare and distribute course materials and participation records.
• Coordinate catering and other logistical arrangements.
• Handle financial transactions and reimbursements for events.
• Maintain inventory and support program logistics and marketing.
• Assist with marketing efforts and promotional materials.
• Provide occasional evening/weekend support for events.

Skills

Excellent customer service

Strong organizational skills

Excellent written and verbal

Microsoft Office Suite

Database/registration systems

Confidential information handling

Independent and collaborative work

Dental knowledge (preferred)

Education

Bachelor's degree

Tools

Microsoft Office

Registration systems

Job description

Operations Coordinator, Office of Continuing Education

Category

Boston University Medical Campus --> Professional

Job Location

Tracking Code

26500449410727

Posted Date

8/4/2026

Salary Grade

Grade 46

Expected Hiring Range Minimum

$48,000.00

Expected Hiring Range Maximum

$55,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

The Operations Coordinator serves as the primary point of contact for visitors, faculty, speakers, and participants in the GSDM's Continuing Education programs. This role is responsible for delivering exceptional customer service while supporting the successful planning, coordination, and execution of continuing education courses for both dental and non-dental professionals. Working collaboratively with the Business Manager and Program Supervisor, the Operations Coordinator ensures the efficient day-to-day operations of the Continuing Education office by managing administrative, financial, and program logistics.

Key Responsibilities:

• Serve as the first point of contact by answering phone calls, greeting visitors, and responding promptly to email and verbal inquiries.
• Provide accurate information and direct inquiries to the appropriate staff, ensuring timely resolution of participant and stakeholder needs.
• Process participant registrations, payments, and required documentation while maintaining accurate records and adhering to established data entry and filing procedures.
• Prepare, organize, and distribute course materials, including participant rosters, sign-in sheets, evaluations, certificates, speaker agreements, name badges, and course packets.
• Coordinate catering and other logistical arrangements for continuing education programs and special events.
• Process and reconcile departmental financial transactions, including catering expenses, travel reimbursements, refunds, honoraria, and other operational expenditures.
• Maintain office supply inventory and ensure the Continuing Education office is fully stocked and organized. Assist with the planning and execution of educational programs, ensuring a high-quality experience for participants, faculty, and guests.
• Assist with marketing and promotional efforts for Continuing Education programs, including coordinating communications, updating promotional materials, supporting email campaigns, and helping increase program awareness and enrollment Support departmental projects and initiatives as assigned by the Business Manager.
• Provide operational support during occasional evenings and weekends for course delivery and events, with limited travel as needed.
• This position is ideal for an organized, customer-focused professional who enjoys coordinating events, managing operational processes, and contributing to lifelong learning opportunities for healthcare professionals.

Required Skills

• Bachelor's degree Excellent customer service and interpersonal skills with the ability to interact professionally with diverse audiences.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and experience with database or registration management systems preferred.
• Ability to handle confidential information with professionalism and discretion. Self-motivated, adaptable, and able to work both independently and collaboratively in a fast-paced environment.
• Dental knowledge is preferred but not required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.