Call Center Representative (Dental)

Dental365; Maumee (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401K with matching

Paid time off

In-house dental program

Fringe benefits

Job summary

Dental365 in Maumee, OH is hiring Call Center Representatives to manage, schedule, and sort all incoming calls for a seamless patient experience. You will warmly greet patients, answer phones, schedule appointments, and input new patient records with precision.

We offer generous compensation ($18-$20/hr) plus health and vision insurance, 401(k) with matching, paid time off, and an exclusive in-house dental program.

Qualifications

• Experience in a call center or healthcare environment; dental experience is a plus.
• Proficient in English with strong written and verbal communication skills.
• Strong interpersonal and customer service abilities.
• Organized with ability to manage multiple tasks efficiently.

Responsibilities

• Warmly greet patients with concierge care.
• Answer phones promptly and manage voicemail.
• Schedule and confirm patient appointments by phone and text.
• Input and update patient records with accuracy.

Skills

Call center experience

Healthcare experience

English proficient

Interpersonal skills

Job description

Join the future of dentistry, led by dentists

We're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you’re a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey.

Our Call Center Representatives are responsible for managing, scheduling, and sorting all incoming calls for a seamless patient experience.

OUR PRACTICE:

Frankel & Puhl Dentistry
4359 Keystone Dr, Maumee, OH 43537

HIRING SCHEDULE:

• Monday: 7:45am-5:00pm
• Tuesday: 7:45am-5:00pm
• Thursday: 7:45am-5:00pm
• Friday: 7:45am-2:30pm

RESPONSIBILITIES:

• Warmly greet patients with a high level of concierge care.
• Answering phones promptly and checking the office voicemail regularly, responding to messages.
• Managing schedules - input and confirm patient appointments via phone and text.
• Entering in new patient records with precision, updating all details.
• Assist with various office duties as directed by immediate supervisor.

QUALIFICATIONS:

• Experience in a call center or healthcare environment, previous dental experience a plus!
• Proficient in English with strong written and verbal communication skills
• Strong interpersonal and customer service skills
• Organized with ability to manage multiple tasks efficiently.

OUR BENEFITS:

• Generous Compensation: We invest in the best and are competitive in our salary offers.
• Flexible Health and Vision Insurance Plans : Tailored options for you and your family's well-being.
• 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
• Generous Paid-Time Off: Prioritizing a work life balance and self-care.
• Exclusive In-house Dental Program : Heavily discounted services for you and your immediate family.
• Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.

* All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.

Pay Range - $18/HR - $20/HR

Step into a new era with Dental365

A modern practice environment designed for superior care and comfort. We embrace cutting‑edge technology in a soothing environment that goes beyond your ordinary dental practice. We’ve thought through every step in the patient’s experience to perfect our communication and care so that each visit is an eagerly anticipated event.

We’re a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.

Our company celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.

Salary Range

$18 - $20 USD