Contingent 1 - Office Clerk II

UMBC: Recent Jobs; Baltimore (MD); On-site; USD 26,000 - 32,000; Part time

Job summary

Retriever Integrated Health (RIH) at UMBC is seeking a front desk Administrative Assistant to support mental health services, medical consultations, and health promotion workshops. You will be the first contact by phone, email, or in person.

Responsibilities include scheduling, coordinating communications among students, providers, and staff; updating demographics and insurance information; and handling immunization records.

Qualifications

• High School Diploma or GED required.
• Two years of clerical experience in a medical office setting.

Responsibilities

• Serve as the first point of contact for individuals visiting or contacting Retriever Integrated Health by phone, email, or in person.
• Perform front desk reception duties, including scheduling and maintaining appointments for mental health services, medical consultations, and health promotion workshops.
• Coordinate timely communication among students, healthcare providers, and staff; respond to routine inquiries and direct individuals to appropriate services.
• Assist students seeking information or support related to mental health, medical care, and health promotion resources.
• Update patient demographic and health insurance information for UMBC students, faculty, and staff.
• Review, document, and verify required health immunization records using the Point and Click electronic health record system.
• Add and remove student compliance holds based on immunization record verification and established procedures.
• Verify student insurance information using PeopleSoft and electronic medical record software.
• Support clinical staff by scanning, faxing, and maintaining patient health documentation.
• Maintain compliance with university policies, confidentiality requirements, ethical standards, and relevant laws governing protected health information.
• Open and date stamp nonconfidential mail for Retriever Integrated Health and individual employees.
• Receive and dispense pharmacy deliveries in accordance with approved procedures.
• Coordinate with front desk staff to transport departmental deposits to the campus cashier’s office for processing.
• Maintain front desk office equipment, including copier and fax machines, and coordinate routine troubleshooting or service needs.
• Monitor office supplies, maintain inventory records, and support timely replenishment of materials.

Education

High School Diploma or GED

Job description

Department

Retriever Integrated Health (RIH) brings together UMBC’s Health Services and Counseling Center in a collaborative, integrated approach to support student well-being and academic success. Our interdisciplinary team includes compassionate administrative staff and skilled professionals from a wide range of fields—medicine, nursing, psychiatry, psychology, counseling, social work, health education, dietetics, acupuncture, and massage therapy. Together, we provide comprehensive, student-centered care designed to help the UMBC community thrive.

Responsibilities

• Serve as the first point of contact for individuals visiting or contacting Retriever Integrated Health by phone, email, or in person.
• Perform front desk reception duties, including scheduling and maintaining appointments for mental health services, medical consultations, and health promotion workshops.
• Coordinate timely communication among students, healthcare providers, and staff; respond to routine inquiries and direct individuals to appropriate services.
• Assist students seeking information or support related to mental health, medical care, and health promotion resources.
• Update patient demographic and health insurance information for UMBC students, faculty, and staff.
• Review, document, and verify required health immunization records using the Point and Click electronic health record system.
• Add and remove student compliance holds based on immunization record verification and established procedures.
• Verify student insurance information using PeopleSoft and electronic medical record software.
• Support clinical staff by scanning, faxing, and maintaining patient health documentation.
• Maintain compliance with university policies, confidentiality requirements, ethical standards, and relevant laws governing protected health information.
• Open and date stamp nonconfidential mail for Retriever Integrated Health and individual employees.
• Receive and dispense pharmacy deliveries in accordance with approved procedures.
• Coordinate with front desk staff to transport departmental deposits to the campus cashier’s office for processing.
• Maintain front desk office equipment, including copier and fax machines, and coordinate routine troubleshooting or service needs.
• Monitor office supplies, maintain inventory records, and support timely replenishment of materials.

Required Minimum Qualifications

• High School Diploma or GED
• Two years of clerical experience in a medical office setting

Preferred Qualifications

• Ability to perform administrative and office support functions independently within established guidelines.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks, prioritize competing needs, and maintain accuracy in a fast-paced environment.
• Demonstrated discretion when handling confidential and sensitive health information.
• Proficiency with standard office equipment and computer based administrative systems.
• Ability to learn and use electronic health record, insurance verification, and university information systems.

Background Screening Statement

A background check will be required.

Closing Date

Open until filled

Salary

Hourly Salary Range: Minimum: $19.00 to Maximum: $23.00, commensurate with qualifications and experience.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Hours

Full-time up to 40/hrs per week during Fall 2026 Academic Semester

Mon through Friday 8:30am - 5pm with some flexibility

Type

Temporary, Contingent I

Additional Information

This is a temporary position. Initial contract is for 4 months with the possibility of renewal.

Benefits

Benefits Summary

FLSA Status

Nonexempt

Equal Opportunity Statement

UMBC is an Affirmitive Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

Title IX

As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization

As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.