Contents Restoration Project Lead – Build & Lead Division

PuroClean LA | OC | IE; Burlington (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training

Flexible scheduling

Opportunity for advancement

Online courses

Job summary

PuroClean of Burlington is seeking an experienced Contents Restoration Project Manager to lead our growing Contents Division. You will own projects from inspection through inventory, cleaning, and final documentation, coordinating with owners, insurers, technicians and leadership.

The right candidate has restoration or contents restoration experience and project management or supervisory background. This is a hands-on leadership role with room to grow into broader division leadership as the

Qualifications

• 2+ years of restoration or contents restoration experience.
• Previous project management, crew leadership or supervisory experience.
• Experience with insurance restoration claims.
• Strong understanding of pack-out, inventory, cleaning, storage and pack-back procedures.
• Comfortable communicating with homeowners and insurance professionals.
• Strong organizational and documentation skills.
• Ability to manage several projects simultaneously.
• Experience with Xactimate or similar estimating software.
• Comfortable learning and working with digital inventory, photography and project-management systems.
• Valid driver’s license and acceptable driving record.
• IICRC certifications are preferred but not required.

Responsibilities

• Manage contents restoration projects from initial assignment through completion.
• Perform or participate in initial contents inspections and project planning.
• Establish the pack-out, cleaning, storage and pack-back strategy for each project.
• Develop project scopes, schedules, labor requirements and production plans.
• Coordinate multiple active projects while maintaining clear priorities and deadlines.
• Identify project changes, additional services and potential scope issues before they become problems.
• Maintain consistent communication with customers throughout the restoration process.
• Oversee professional pack-outs and pack-backs of customer belongings.
• Ensure contents are photographed, inventoried, labeled and tracked accurately.
• Maintain chain of custody and accountability for customer property from pickup through final return.
• Separate and document cleanable, questionable and non-salvageable contents.
• Work with customers and insurance representatives regarding cleaning decisions, replacement considerations and non-salvageable items.
• Ensure photographs, inventories, work authorizations, job notes and supporting documentation are complete and accurate.
• Maintain organized digital project files and documentation.
• Oversee The Proper Processing Of Items IncludingFurniture, Hard contents, Clothing and textiles, Electronics, Appliances, Artwork and decorative items, Household goods, Specialty and high-value contents.
• Coordinate appropriate cleaning methods including Hand cleaning, Ultrasonic cleaning, Deodorization, HEPA cleaning, Smoke and soot removal, Textile restoration, Specialty vendor restoration.
• Determine when specialty vendors or outside restoration resources should be used.
• Serve as a primary point of contact for customers during the contents restoration process.
• Explain the contents restoration process, expectations and timelines clearly.
• Communicate professionally with insurance adjusters, agents and other claim stakeholders.
• Provide documentation necessary to support the services performed.
• Assist with estimating, supplements and scope discussions when necessary.
• Help resolve customer or insurance questions before they delay the project.
• Prepare or assist in preparing contents restoration estimates using industry-standard estimating practices and software.
• Review project scope against actual work performed.
• Identify missed billable services and legitimate supplemental items.
• Monitor labor, materials, subcontractors, storage and project costs.
• Help ensure projects are properly documented, invoiced and financially closed.
• Maintain awareness of project gross margin and department profitability.
• Help management identify opportunities to improve productivity and profitability.
• Lead, schedule and coordinate Contents Technicians.
• Establish daily production priorities.
• Train employees in proper packing, inventory, cleaning, handling and documentation procedures.
• Maintain high standards for productivity, workmanship and professionalism.
• Perform quality-control inspections throughout each project.
• Hold team members accountable for documentation, organization and customer service.
• Assist with recruiting, onboarding and developing additional contents personnel as the division grows.

Skills

Restoration experience

Project management

Crew leadership

Communication with clients

Organization

Documentation

Multi-project management

Xactimate

Digital inventory systems

Driver's license

Tools

Xactimate

Job description

PuroClean of Burlington is seeking an experienced Contents Restoration Project Manager to lead our growing Contents Division. You will own projects from inspection through inventory, cleaning, and final documentation, coordinating with owners, insurers, technicians and leadership.

The right candidate has restoration or contents restoration experience and project management or supervisory background. This is a hands-on leadership role with room to grow into broader division leadership as the