Contents Restoration Project Manager / Fire & Water Damage

iicrc-careers; Burlington (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Flexible Scheduling

Paid Training

Online Mobile Courses

Opportunity for advancement

Job summary

PuroClean of Burlington is seeking an experienced Contents Restoration Project Manager to own the contents restoration operation—from initial inspection and pack-out through inventory, cleaning, storage and final pack-back. This is more than a supervisor position.

The ideal candidate combines restoration experience with project management, customer service, organization and leadership, and has the potential to advance into Contents Division leadership as the department grows.

Qualifications

• 2+ years of restoration or contents restoration experience.
• Experience with insurance restoration claims is preferred.
• Strong organizational and documentation skills.

Responsibilities

• Manage contents restoration projects from initial assignment through completion.
• Oversee pack-outs and pack-backs with accurate inventories and documentation.
• Coordinate cleaning, storage and disposal within project guidelines.
• Communicate with homeowners, insurance professionals and project stakeholders.
• Prepare contents restoration estimates and track project costs.
• Lead and develop contents technicians and assist with staffing as needed.
• Maintain organized digital project files and documentation.

Skills

Project management

Customer service

Leadership

Organization

Tools

Xactimate

Job description

Benefits:

• Aggressive Competitive Wages
• Opportunities to help people in times of need
• Paid Training
• Flexible Scheduling
• Online Mobile Courses
• Opportunity for advancement
• Health insurance
• Paid time off
• Dental insurance

Contents Restoration Project Manager

PuroClean of Burlington

Burlington, Wisconsin

Full-Time | $65,000–$75,000 Base Salary + Performance Opportunity

Build and Lead a Growing Contents Restoration Division

PuroClean of Burlington is looking for an experienced Contents Restoration Project Manager to take ownership of our contents restoration operation.

This is not simply a cleaning supervisor position.

We are looking for someone who can manage contents restoration projects from the initial inspection and pack-out through inventory, cleaning, storage, insurance documentation and final pack-back.

The right person will combine restoration experience, project management, customer service, organization and leadership. You will work directly with property owners, insurance professionals, technicians, vendors and company leadership while helping us continue to build and expand our Contents Division.

For the right candidate, this position offers the opportunity to grow beyond individual project management and into broader Contents Division leadership as the department expands.

What You’ll Be Responsible For

Project Management

• Manage residential and commercial contents restoration projects from initial assignment through completion.
• Perform or participate in initial contents inspections and project planning.
• Establish the pack-out, cleaning, storage and pack-back strategy for each project.
• Develop project scopes, schedules, labor requirements and production plans.
• Coordinate multiple active projects while maintaining clear priorities and deadlines.
• Identify project changes, additional services and potential scope issues before they become problems.
• Maintain consistent communication with customers throughout the restoration process.

Pack-Outs, Inventory & Documentation

• Oversee professional pack-outs and pack-backs of customer belongings.
• Ensure contents are photographed, inventoried, labeled and tracked accurately.
• Maintain chain of custody and accountability for customer property from pickup through final return.
• Separate and document cleanable, questionable and non-salvageable contents.
• Work with customers and insurance representatives regarding cleaning decisions, replacement considerations and non-salvageable items.
• Ensure photographs, inventories, work authorizations, job notes and supporting documentation are complete and accurate.
• Maintain organized digital project files and documentation.

Contents Cleaning & Restoration

Oversee the proper processing of items including:

• Furniture
• Hard contents
• Clothing and textiles
• Electronics
• Appliances
• Artwork and decorative items
• Household goods
• Specialty and high-value contents

Coordinate appropriate cleaning methods including:

• Hand cleaning
• Ultrasonic cleaning
• Deodorization
• HEPA cleaning
• Smoke and soot removal
• Textile restoration
• Specialty vendor restoration

Determine when specialty vendors or outside restoration resources should be used.

Customer & Insurance Communication

• Serve as a primary point of contact for customers during the contents restoration process.
• Explain the contents restoration process, expectations and timelines clearly.
• Communicate professionally with insurance adjusters, agents and other claim stakeholders.
• Provide documentation necessary to support the services performed.
• Assist with estimating, supplements and scope discussions when necessary.
• Help resolve customer or insurance questions before they delay the project.

Estimating & Financial Performance

• Prepare or assist in preparing contents restoration estimates using industry-standard estimating practices and software.
• Review project scope against actual work performed.
• Identify missed billable services and legitimate supplemental items.
• Monitor labor, materials, subcontractors, storage and project costs.
• Help ensure projects are properly documented, invoiced and financially closed.
• Maintain awareness of project gross margin and department profitability.
• Help management identify opportunities to improve productivity and profitability.

Team Leadership

• Lead, schedule and coordinate Contents Technicians.
• Establish daily production priorities.
• Train employees in proper packing, inventory, cleaning, handling and documentation procedures.
• Maintain high standards for productivity, workmanship and professionalism.
• Perform quality-control inspections throughout each project.
• Hold team members accountable for documentation, organization and customer service.
• Assist with recruiting, onboarding and developing additional contents personnel as the division grows.

Warehouse & Storage Management

• Maintain an organized contents processing and storage operation.
• Ensure customer belongings remain properly labeled and separated.
• Maintain organized vaulting, shelving and storage systems.
• Coordinate incoming pack-outs and outgoing pack-backs.
• Maintain appropriate cleaning equipment, materials and supplies.
• Help improve warehouse workflows as contents volume increases.

What We’re Looking For

The strongest candidate will have previous experience in property restoration, contents restoration or insurance-related property claims.

We are particularly interested in candidates with experience managing contents following:

• Fire and smoke losses
• Water damage
• Sewage or contaminated losses
• Mold remediation
• Large residential losses
• Commercial property losses

Preferred Qualifications

• 2+ years of restoration or contents restoration experience.
• Previous project management, crew leadership or supervisory experience.
• Experience with insurance restoration claims.
• Strong understanding of pack-out, inventory, cleaning, storage and pack-back procedures.
• Comfortable communicating with homeowners and insurance professionals.
• Strong organizational and documentation skills.
• Ability to manage several projects simultaneously.
• Experience with Xactimate or similar estimating software is strongly preferred.
• Comfortable learning and working with digital inventory, photography and project-management systems.
• Valid driver’s license and acceptable driving record.
• IICRC certifications are preferred but not required.

Restoration experience is more important to us than a college degree.

The Person Who Will Succeed Here

• Takes ownership without needing constant direction.
• Notices problems before someone else has to point them out.
• Can organize a complicated loss and turn it into a workable plan.
• Understands that customers’ belongings require both careful handling and accurate documentation.
• Can lead technicians while still being willing to step into the field when necessary.
• Communicates confidently with homeowners, adjusters and insurance professionals.
• Understands that good production and good documentation are equally important.
• Pays attention to revenue, costs and profitability instead of treating every project as simply another work order.
• Wants responsibility and the opportunity to build something.

This Is a Management Role, But It Is Still Restoration

This position involves both office/project-management responsibilities and field involvement.

You will visit loss sites, inspect contents, oversee crews, interact with customers, work inside damaged properties and periodically assist with contents handling when circumstances require it.

Candidates should be comfortable working around properties affected by fire, smoke, water, mold and other property damage.

The position may occasionally require lifting or assisting with items weighing approximately 50–75 pounds.

Emergency restoration does not always operate between 8:00 AM and 5:00 PM. Some schedule flexibility may occasionally be required based on customer and project needs.

Compensation

Base Salary: $65,000–$75,000 annually, depending on restoration experience and demonstrated ability.

Additional performance-based compensation may be available based on individual and division performance.

Additional benefits and employment details will be discussed during the interview process.

Career Growth

Our goal is not simply to hire someone to manage today’s contents projects.

We are building a larger restoration company and expanding our contents capabilities.

A successful person in this position can grow with the operation as project volume, staffing and revenue increase, with the potential to advance into a broader Contents Division Manager leadership position.

If you have experience in contents restoration and are ready to take greater ownership of projects, people and results, we want to hear from you.