Contents Restoration Operations Lead

FRSTeam by Brown's Cleaners; Portage (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Health savings account

Vision insurance

Job summary

FRSTeam by Brown's Cleaners is seeking an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. You will coordinate restoration technicians, manage schedules, maintain quality standards, and ensure an exceptional customer experience throughout the restoration process.

The ideal candidate has 3–5 years in restoration, strong leadership and communication skills, and knowledge of residential contents, electronics, textiles, furniture, and

Qualifications

• 3–5 years in restoration industry preferred.
• Previous leadership or supervisory experience required.
• Strong knowledge of residential contents restoration processes.
• Experience with electronics, textiles, furniture, artwork, and appliances preferred.
• Familiarity with insurance restoration and property claims processes.
• Proficiency with restoration software (DASH, Encircle, Gratiis, Xactimate) preferred.
• Valid driver's license and ability to lift up to 50 pounds.

Responsibilities

• Manage restoration projects from initial assignment through completion.
• Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
• Coordinate daily work schedules, staffing, equipment, and project priorities.
• Conduct project inspections to ensure quality standards and customer satisfaction.
• Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
• Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
• Ensure projects are completed on schedule and within budget.
• Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
• Oversee the installation and reconnection of household appliances and electronics when applicable.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Participate in estimating, project planning, and change management as needed.
• Assist in recruiting, onboarding, training, and mentoring new team members.
• Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
• Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Skills

Leadership

Communication

Customer service

Organization

Problem solving

Team development

Tools

DASH

Encircle

Gratiis

Xactimate

Job description

FRSTeam by Brown's Cleaners is seeking an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. You will coordinate restoration technicians, manage schedules, maintain quality standards, and ensure an exceptional customer experience throughout the restoration process.

The ideal candidate has 3–5 years in restoration, strong leadership and communication skills, and knowledge of residential contents, electronics, textiles, furniture, and