Contents Restoration Lead & Pack-Out Specialist

ServiceMaster Clean of Fraser Valley; Wharton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

ServiceMaster by Timeless is seeking a highly organized Contents Coordinator to oversee and manage restoration projects, including soft and hard contents, pack-outs, and inventory control.

Responsibilities include leading teams, documenting belongings with ContentsTrack, and operating the Esporta Wash System for textile restoration, while maintaining high service standards and strong customer communication.

Qualifications

• Experience in contents restoration, pack-outs, or restoration cleaning preferred.
• Knowledge of soft contents and hard contents restoration procedures.
• Experience operating an Esporta Wash System preferred.
• Proficiency with ContentsTrack software or similar inventory systems.
• Ability to distinguish between washable items and garments requiring dry cleaning or specialty care.
• Strong organizational and multitasking skills.
• Ability to lift, move, and pack contents safely.
• Strong communication and customer service skills.
• Valid driver’s license and reliable transportation preferred.
• IICRC certifications are a plus.

Responsibilities

• Coordinate contents pack-outs, inventories, transportation, storage, and pack-backs for restoration projects.
• Document, label, photograph, and track customer belongings using ContentsTrack.
• Assess damaged items and determine cleaning or replacement needs.
• Organize and maintain warehouse storage areas for contents and belongings.
• Ensure accurate chain of custody and inventory control throughout projects.
• Operate the Esporta Wash System for restoration cleaning of textiles and soft goods.
• Wash, dry, fold, iron, and properly package clothing and fabrics.
• Identify garments and textiles requiring professional dry cleaning or specialty treatment.
• Follow textile restoration protocols for smoke, fire, water, mold, and biohazard losses.
• Maintain cleanliness and organization of laundry and soft contents processing areas.
• Communicate professionally with customers, adjusters, vendors, and internal team members.
• Provide updates and documentation to management regarding project progress and customer concerns.
• Maintain a positive and professional customer experience during restoration situations.
• Maintain accurate job documentation, inventories, and reports in ContentsTrack and company systems.
• Monitor supplies, equipment maintenance, and inventory levels.
• Follow OSHA safety regulations and company safety protocols.
• Ensure all workspaces are maintained in a clean and operational condition.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Leadership experience

Attention to detail

Fast-paced work

Tools

ContentsTrack

Esporta Wash System

Job description

ServiceMaster by Timeless is seeking a highly organized Contents Coordinator to oversee and manage restoration projects, including soft and hard contents, pack-outs, and inventory control.

Responsibilities include leading teams, documenting belongings with ContentsTrack, and operating the Esporta Wash System for textile restoration, while maintaining high service standards and strong customer communication.