Textile Contents Coordinator

ServiceMaster by Timeless; Wharton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

ServiceMaster by Timeless is seeking a highly organized Contents Coordinator to manage residential and commercial contents restoration projects from intake to pack-back. The role emphasizes handling soft and hard contents, inventory control, cleaning operations, and delivering exceptional customer service throughout the restoration process.

The ideal candidate will have experience in contents restoration, familiarity with Esporta Wash System and ContentsTrack software, and the ability to lead

Qualifications

• Experience in contents restoration or related field.
• Familiar with Esporta Wash System and ContentsTrack software.
• Proficient in inventory management and labeling systems.
• Able to lift up to 50 lbs and move contents safely.
• Excellent communication and customer service skills.

Responsibilities

• Oversee contents pack-outs, inventories, transport, storage and pack-backs for restoration projects.
• Document, label, photograph, and track customer belongings using ContentsTrack.
• Assess damaged items to determine cleaning, restoration or replacement needs.
• Organize and maintain warehouse storage areas and ensure accurate inventory control.
• Coordinate with customers, adjusters, vendors and internal teams to maintain service quality.

Skills

Organization

Multitasking

Communication

Customer service

Leadership

Problem solving

Education

IICRC certifications

Tools

ContentsTrack

Esporta Wash System

Ultrasonic cleaning equipment

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)

Position Summary

ServiceMaster by Timeless is seeking a highly organized, detail-oriented, and hands-on Contents Coordinator to oversee and manage residential and commercial contents restoration projects. This role is responsible for handling soft contents, hard contents, pack-outs, inventory management, cleaning operations, and customer service throughout the restoration process. The ideal candidate will have experience working in contents restoration, familiarity with Esporta Wash Systems and ContentsTrack software, and the ability to lead teams while maintaining high-quality service standards.

Key Responsibilities

Contents & Pack-Out Management

• Coordinate and manage contents pack-outs, inventories, transportation, storage, and pack-backs for restoration projects.
• Properly document, label, photograph, and track customer belongings using ContentsTrack software.
• Assess damaged items and determine appropriate cleaning methods, restoration potential, or replacement needs.
• Organize and maintain warehouse storage areas for contents and customer belongings.
• Ensure accurate chain of custody and inventory control throughout all projects.

Soft Contents Processing

• Operate the Esporta Wash System for restoration cleaning of textiles and soft goods.
• Wash, dry, fold, iron, and properly package clothing and fabrics.
• Identify garments and textiles that require professional dry cleaning or specialty treatment.
• Follow textile restoration protocols for smoke, fire, water, mold, and biohazard losses.
• Maintain the cleanliness and organization of laundry and soft contents processing areas.

Hard Contents Cleaning

• Clean, deodorize, sanitize, and restore hard contents using approved restoration methods and products.
• Handle electronics, furniture, kitchenware, artwork, and other household or commercial contents with care.
• Utilize ultrasonic cleaning equipment and specialty cleaning techniques when required.
• Ensure restored contents meet company quality standards before pack-back.

Team Coordination & Customer Service

• Communicate professionally with customers, adjusters, vendors, and internal team members.
• Provide updates and documentation to management regarding project progress and customer concerns.
• Maintain a positive and professional customer experience during stressful restoration situations.

Administrative & Compliance Duties

• Maintain accurate job documentation, inventories, and reports in ContentsTrack and company systems.
• Monitor supplies, equipment maintenance, and inventory levels.
• Follow OSHA safety regulations and company safety protocols.
• Ensure all company workspaces are maintained in a clean and operational condition.

Qualifications

• Experience in contents restoration, pack-outs, or restoration cleaning preferred.
• Knowledge of soft contents and hard contents restoration procedures.
• Experience operating an Esporta Wash System preferred.
• Proficiency with ContentsTrack software or similar inventory systems.
• Ability to distinguish between washable items and garments requiring dry cleaning or specialty care.
• Strong organizational and multitasking skills.
• Ability to lift, move, and pack contents safely.
• Strong communication and customer service skills.
• Valid driver's license and reliable transportation preferred.
• IICRC certifications are a plus.

Physical Requirements

• Ability to lift up to 50 lbs regularly.
• Ability to stand, bend, kneel, and work in warehouse and field environments.
• Comfortable working around cleaning chemicals, damaged contents, and restoration environments.

Preferred Skills

• Experience with fire, water, and mold restoration contents processing.
• Leadership and team coordination experience.
• Attention to detail and strong inventory accuracy.
• Ability to work in fast-paced, deadline-driven environments.