Contents Restoration Lead & Inventory Specialist

ServiceMaster of South Shore Inc; Wharton (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

ServiceMaster by Timeless is seeking a Contents Coordinator to oversee and manage residential and commercial contents restoration projects. You will handle pack-outs, inventory management, and cleaning operations while ensuring high-quality service standards.

The role requires experience with contents restoration, Esporta Wash System, and ContentsTrack, with the ability to lead teams and maintain organization in a fast-paced environment.

Qualifications

• Experience in contents restoration, pack-outs, or restoration cleaning.
• Knowledge of soft contents and hard contents restoration procedures.
• Experience operating an Esporta Wash System preferred.
• Proficiency with ContentsTrack software or similar inventory systems.
• Ability to distinguish between washable items and garments requiring dry cleaning or specialty care.
• Strong organizational and multitasking skills.
• Ability to lift, move, and pack contents safely.
• Strong communication and customer service skills.
• Valid driver’s license and reliable transportation preferred.
• IICRC certifications are a plus.

Responsibilities

• Coordinate and manage contents pack-outs, inventories, transportation, storage, and pack-backs for restoration projects.
• Properly document, label, photograph, and track customer belongings using ContentsTrack software.
• Assess damaged items and determine appropriate cleaning methods, restoration potential, or replacement needs.
• Organize and maintain warehouse storage areas for contents and customer belongings.
• Ensure accurate chain of custody and inventory control throughout all projects.
• Operate the Esporta Wash System for restoration cleaning of textiles and soft goods.
• Wash, dry, fold, iron, and properly package clothing and fabrics.
• Identify garments and textiles that require professional dry cleaning or specialty treatment.
• Follow textile restoration protocols for smoke, fire, water, mold, and biohazard losses.
• Maintain the cleanliness and organization of laundry and soft contents processing areas.
• Communicate professionally with customers, adjusters, vendors, and internal team members.
• Provide updates and documentation to management regarding project progress and customer concerns.
• Maintain a positive and professional customer experience during stressful restoration situations.
• Maintain accurate job documentation, inventories, and reports in ContentsTrack and company systems.
• Monitor supplies, equipment maintenance, and inventory levels.
• Follow OSHA safety regulations and company safety protocols.
• Ensure all company workspaces are maintained in a clean and operational condition.

Skills

Leadership

Team coordination

Inventory management

Organization

Multitasking

Customer service

Communication

Driving/transportation

IICRC knowledge

Tools

ContentsTrack

Esporta Wash System

Ultrasonic cleaning equipment

Job description

ServiceMaster by Timeless is seeking a Contents Coordinator to oversee and manage residential and commercial contents restoration projects. You will handle pack-outs, inventory management, and cleaning operations while ensuring high-quality service standards.

The role requires experience with contents restoration, Esporta Wash System, and ContentsTrack, with the ability to lead teams and maintain organization in a fast-paced environment.