Contents Operations Lead - Restoration Projects & Growth

ServiceMaster Restore E11550 - Haven Restoration Group; Spartanburg (SC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with Paid time off and holidays

Company car and free uniforms

Ongoing training

Job summary

ServiceMaster Restore Haven Restoration Group is seeking an experienced Contents Operations Manager in Spartanburg, SC. This hands-on leadership role oversees contents restoration projects from scope through completion, including packing, cleaning, storage, and billing handoffs.

You will manage schedules, staff, inventory, safety, and customer communications to ensure profitable project delivery. The ideal candidate has a background in contents restoration or warehouse operations, strong

Qualifications

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations.
• Proven record managing employees, schedules, and multiple active projects.
• Ability to build project scopes and understand estimates and job costs.
• Strong inventory-management, organizational, leadership, accountability, and problem-solving skills.
• Clear, professional communication with customers, adjusters, vendors, and internal teams.
• Comfortable in a fast-paced, deadline-driven environment.
• IICRC certifications and contents-management or estimating software experience are a plus

Responsibilities

• Own contents projects from scope through completion, including production plans and schedules.
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
• Ensure items are photographed, inventoried, labeled, tracked, and returned with chain-of-custody records
• Inspect work at key stages and require corrections before delivery or pack-back
• Keep customers, adjusters, and Project Managers informed on timelines and changes
• Manage job costs against budget and hand off complete files ready for billing
• Recruit, onboard, and coach team members

Skills

Contents restoration

Disaster recovery

Warehouse operations

Team leadership

Project costs

Customer communication

Tools

Contents-management software

Estimating software

Job description

ServiceMaster Restore Haven Restoration Group is seeking an experienced Contents Operations Manager in Spartanburg, SC. This hands-on leadership role oversees contents restoration projects from scope through completion, including packing, cleaning, storage, and billing handoffs.

You will manage schedules, staff, inventory, safety, and customer communications to ensure profitable project delivery. The ideal candidate has a background in contents restoration or warehouse operations, strong