Contents Operations Manager

ServiceMaster Clean of Fraser Valley; Spartanburg, Northern (SC, KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid holidays

Company vehicle

Free uniforms

Ongoing training

Job summary

ServiceMaster by Haven Restoration Group is seeking an experienced Contents Operations Manager in Spartanburg, SC to lead contents restoration projects from scope to completion. The role requires managing production plans, schedules, labor, equipment, and warehouse space while ensuring accuracy and accountability in all records.

You will recruit and coach team members, control costs, and maintain strong communication with customers, adjusters, and project managers in a dynamic environment with

Qualifications

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations.
• Proven record managing employees, schedules, and multiple active projects.
• Ability to build project scopes and understand estimates and job costs.
• Strong inventory-management, organizational, leadership, accountability, and problem-solving skills.
• Clear, professional communication with customers, adjusters, vendors, and internal teams.
• Comfortable in a fast-paced, deadline-driven environment.
• IICRC certifications and contents-management or estimating software experience are a plus

Responsibilities

• Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
• Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records
• Inspect work at key stages and require corrections before delivery or pack-back
• Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
• Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
• Recruit, onboard, and coach team members
• Keep the warehouse organized and properly staffed

Skills

Leadership

Project management

Inventory management

Communication

Budgeting / cost control

Tools

Contents-management software

Estimating software

Job description

ServiceMaster by Haven Restoration Group

Contents Operations Manager

Full Time • Spartanburg, SC • $80,000-$120,000/year + Benefits

At ServiceMaster Restore, we don’t just restore belongings—we help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.

What You\'ll Do

1. Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space


2. Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service


3. Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records


4. Inspect work at key stages and require corrections before delivery or pack-back


5. Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns


6. Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing


7. Recruit, onboard, and coach team members


8. Keep the warehouse organized and properly staffed

What We\'re Looking For

1. Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations


2. Proven record managing employees, schedules, and multiple active projects


3. Ability to build project scopes and understand estimates and job costs


4. Strong inventory-management, organizational, leadership, accountability, and problem-solving skills


5. Clear, professional communication with customers, adjusters, vendors, and internal teams


6. Comfortable in a fast-paced, deadline-driven environment


7. IICRC certifications and contents-management or estimating software experience are a plus

What We Offer

1. Competitive salary with performance-based bonus


2. Health, dental, and vision insurance


3. 401(k), paid time off, and paid holidays


4. Company car, free uniforms, and ongoing training


5. Room to grow within a nationally recognized restoration brand

Work Environment

1. Mix of office, warehouse, and jobsite work with regular travel to active projects


2. Flexible schedule when emergency restoration needs arise


3. Ability to lift and move up to 50 lbs required

ServiceMaster Restore is an equal opportunity employer. This franchise is independently owned and operated; applications go directly to Haven Restoration Group, and all hiring decisions are made by franchise management.