Mitigation Manager

IICRC; Kirkland (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Leadership development

Cross-training opportunities

Flex schedule

Paid training

Health, dental and vision insurance

Referral program

Great culture and team dynamic

Competitive hourly pay

Job summary

Paul Davis is seeking a Mitigation Manager in the United States (Kirkland area) to lead a field team through disaster response, mitigation, and reconstruction activities. You will coordinate tarping, boarding, water mitigation, mold remediation, and environmental services while delivering exceptional customer experiences.

The role emphasizes leadership, scheduling, on‑site client interactions, and responsibility for profitable project execution.

Qualifications

• Desire to join a world‑class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Valid driver's license with clean record.
• Have the ability to work nights/weekends and overtime, if needed.
• Desire to continually learn new things.

Responsibilities

• Ensure the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/reinstallation services in accordance to Paul Davis and industry specifications.
• Maintain focus on providing excellent customer service.
• Assist other team members and foster positive cross‑department relationships.
• Represent the brand in a professional manner.
• Keep crews ready at all times and coordinate daily through a team huddle.
• Meet clients and adjusters on site to aid issue resolution and provide professional input.
• Re‑inspect job sites for quality control and safety.
• Handle issue resolution and be the point of contact for customers.
• Maintain inventory of trucks and equipment, ensuring proper stocking.
• Be reachable by phone and participate in on‑call schedule.

Skills

Leadership

Customer service

People management

Team coordination

Flexibility

Learning mindset

Job description

What does a Mitigation Manager with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision‑making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world‑class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross‑training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well‑being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Health, dental and vision insurance
• Referral program
• Great culture and team dynamic
• Hourly pay: $20.00 to $25.00/hour based on experience and certifications
• Bonus opportunities based on performance

Team Qualifications (Requirements):

• Desire to join a world‑class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Role on the Team (Job Responsibilities):

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re‑installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re‑inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on‑call schedule.

We support and hire Veterans and we are an Equal Opportunity Employer!

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Our Mission:

Have you built a high performing team before? *

Compensation Expectations *

Which of our values do you align with the most? *

Are you open to relocation? *

Referral code from a current employee If no code provided, add their name instead.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.