Content Writer for Tech Help & Onboarding

Steampunk, Inc.; McLean (VA); On-site; USD 75,000 - 130,000; Full time

Job summary

Steampunk, Inc. in McLean, VA is seeking a Content Writer passionate about turning complex tech into clear, helpful experiences.

You will collaborate with UX designers, developers, and product managers to create user-facing content that builds trust and drives adoption of digital services used by millions. You will develop FAQs, onboarding guides, help articles, and in-app copy, while maintaining plain-language standards and accessibility guidelines.

Qualifications

• Bachelor’s degree and 3+ years of relevant writing or content design experience.
• Exceptional writing, editing, and information-architecture skills with a sharp eye for detail.
• Deep empathy for users and the ability to translate technical topics into clear, relatable language.
• Experience creating content for digital products, software, or online services.
• Familiarity with human-centered design principles and agile development environments.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

Responsibilities

• Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
• Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
• Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
• Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
• Structure information logically so users can easily find what they need, when they need it.
• Continuously update and improve content to reflect evolving user needs, technologies, and policies.
• Collaborate with UX researchers to test content comprehension and usability.
• Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.

Skills

Exceptional writing

Editing

Information architecture

User empathy

Content design

Digital content

Agile environment

Independent worker

Rails collaboration

Education

Bachelor's degree

Job description

Steampunk, Inc. in McLean, VA is seeking a Content Writer passionate about turning complex tech into clear, helpful experiences.

You will collaborate with UX designers, developers, and product managers to create user-facing content that builds trust and drives adoption of digital services used by millions. You will develop FAQs, onboarding guides, help articles, and in-app copy, while maintaining plain-language standards and accessibility guidelines.