Technical Writer

UNAVAILABLE; McLean (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Steampunk is seeking a Technical Writer to develop and codify business processes and provide documentation for a Federal Government client in Ashburn, VA. You’ll write user-friendly SOPs, CONOPS, test plans, and training docs, working with diverse teams to standardize methods and improve efficiency.

You will translate complex technical concepts into clear, accessible material while maintaining confidentiality and sound judgment in a fast-paced environment.

Qualifications

• 3+ years of technical writing experience.
• Ability to capture requirements and translate into technical documentation.
• Advanced organizational skills and ability to handle multiple assignments.
• Strong written and oral communication skills.
• Microsoft Office proficiency.

Responsibilities

• Write and edit easy-to-understand documentation, online help, and guides.
• Support Cloud design and development vision.
• Demonstrate customer service skills and adapt to a fast-paced environment.
• Communicate effectively with all levels and handle sensitive information.
• Identify opportunities for process improvements and document them.

Skills

Technical writing

Independent work

Organizational skills

Written & verbal communication

Microsoft Office

Education

Bachelor’s Degree or higher

Job description

Overview

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs.We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

Responsibilities

We want you to be an integral part of an innovative, creative, and energetic group of team members supporting a Federal Government client in Ashburn, VA. As a Technical Writer, you'll be working with Federal Government clients and Steampunk team members to support a design-led team as we develop and codify business processes, standardize methods and techniques, and provide documentation and business process improvement support to a variety of teams and clients. You’ll be challenged and encouraged to work collaboratively to customize and tailor documentation to support business process standardization, accountability, and increased efficiency and effectiveness. You’ll be asked to identify areas of improvement that can be made in business processes and then work to document and implement those improvements within the program.

Responsibilities:

You’ll be asked to write and editeasy-to-understand documentation, online help, and guides to support our Cloud design and developed vision.This means that you’ll have the opportunity to demonstrate and expand on the development of yourcustomer service skills, and the ability to be flexible and adaptive to a fast-paced, fluid business environment. You’ll be asked on a daily basis to leverage you excellent ability to communicate effectively and decisively with all levels of the organization and be able to solve practical problems as well as exercise sound judgement with regards to sensitive and confidential information.

• Experience in writing user-friendly documentation based on past involvement with complex technical projects
• Experience in technical writing of documentation (e.g., SOPs, CONOPS, test plans, testing documentation, training documentation, technical solution documents, product and service descriptions)
• Developing other supporting technical writing products as needed by the technical teams and program managers (e.g., presentations, reports, charts, visual aids)
• Preferred experience analyzing existing and potential content, focusing on reuse and single-sourcing opportunities, and creating and maintaining the information architectures.

Qualifications

• At least 3 years of experience performing technical writing
• Ability to work independently or with other team members to capture requirements and translate into technical documentation
• Advanced organizational skills with the ability to handle multiple assignments
• Strong written and oral communication skills
• Microsoft Office proficiency
• Bachelor’sDegree or higher(may be substituted by 4 years of additional experience, requiring a total of 7 years of work experience, 4 of which must contain relavant writing and editing experience).