Tech UX Content Writer for User Help & Guides

Steampunk; Bloomington (IL); On-site; USD 75,000 - 130,000; Full time

Job summary

Steampunk is seeking a Content Writer who can translate complex technology concepts into clear, user-friendly content across help centers, onboarding guides, and in-app copy. You will work with UX designers, developers, and product managers to improve understanding, trust, and adoption of digital services used by millions.

You will contribute to content standards, guide tone and accessibility, and continuously refine information architectures to support a better user experience across

Qualifications

• Bachelor's degree and 3+ years of relevant writing or content design experience.
• Exceptional writing, editing, and information-architecture skills with a sharp eye for detail.
• Deep empathy for users and the ability to translate technical topics into clear, relatable language.
• Experience creating content for digital products, software, or online services.
• Familiarity with human-centered design principles and agile development environments.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

Responsibilities

• Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
• Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
• Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
• Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
• Structure information logically so users can easily find what they need, when they need it.
• Continuously update and improve content to reflect evolving user needs, technologies, and policies.
• Collaborate with UX researchers to test content comprehension and usability.
• Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.

Skills

Exceptional writing

Editing

Information architecture

User-centered design

Independent work

Agile environments

Education

Bachelor's degree

Tools

Ruby on Rails exposure

Job description

Steampunk is seeking a Content Writer who can translate complex technology concepts into clear, user-friendly content across help centers, onboarding guides, and in-app copy. You will work with UX designers, developers, and product managers to improve understanding, trust, and adoption of digital services used by millions.

You will contribute to content standards, guide tone and accessibility, and continuously refine information architectures to support a better user experience across