Content Strategist

Aditi Consulting; North Carolina; On-site; USD 48,216 - 52,348; Part time

Benefits offered by this job

Medical benefits

401(k) plan participation

Commuter benefits

Life and disability insurance

Job summary

A leading IT consulting firm in North Carolina is hiring for an entry-level technical writing role. The ideal candidate should have a Bachelor's degree in English or a related field and at least 5 years of experience in technical writing or content strategy. Responsibilities include improving Help Center content and collaborating with product teams. This contract position offers a pay range of $35-$38/hr with various benefits.

Qualifications

• 5+ years working in a technical writing or content strategy role.
• 6+ months experience working in and optimizing content for Generative AI and/or LLMs.
• Demonstrated ability to plan, write, and improve online help content.

Responsibilities

• Write, edit, test and improve Help Center articles and customer support responses.
• Manage multiple projects simultaneously while maintaining attention to detail.
• Collaborate with product and operations teams to author support messaging.

Skills

Critical thinking

Technical writing

Content strategy

Project management

Data analysis

Education

Bachelor's degree in English or relevant field

Tools

Content management systems (CMS)

Project management tools

Job description

Overview

We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current Company’s users.

Pay Transparency

Base pay range: $35.00/hr - $38.00/hr.

Pay rate: $35.00 - $38.00/hr.

The typical base pay for this role across the U.S. is $35.00 - $38.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

Responsibilities

• Write, edit, test and improve Help Center articles and customer support responses based on content strategy
• Write, edit, test and improve content to enable our support LLM
• Apply, maintain, and evangelize content standards and best practices
• Use data to make content decisions and influence partners to improve Company’s support experiences and troubleshoot known issues
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
• Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation
• Collaborate with the product and operations teams to author clear, effective and empathetic support messaging

Qualifications

• Bachelor's degree in English or another relevant field
• 5+ years working in a technical writing or content strategy role
• 6+ months experience working in and optimizing content for Generative AI and/or LLMs
• Demonstrated critical thinking skills and editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
• Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
• Experience with content management systems (CMS)
• Experience with project management tools

Preferred Qualifications

• Project management experience, working through ambiguity and managing competing priorities
• Knowledgeable in data analysis, editing XML and using AI tools

Desired Skills

• Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
• Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
• Experience with content management systems (CMS) and project management tools
• Project management experience, working through ambiguity and managing competing priorities
• Knowledgeable in data analysis, editing XML and using AI tools

Seniority level

• Entry level

Employment type

• Contract

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• IT Services and IT Consulting

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