Content Strategist

Intelliswift - An LTTS Company; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Intelliswift - An LTTS Company is seeking a Content Strategist III to lead the creation, management, and optimization of Help Center and support content for a global technology organization.

The role focuses on transforming complex product information into clear, user-friendly guidance, with experience in CMS, HTML editing, and managing multiple concurrent projects. Collaboration with Product, Engineering, Marketing, Support, and Operations is essential.

Qualifications

• 3+ years in digital content writing and CMS.
• Experience with Help Center, knowledge bases, or tech docs.
• Hands-on CMS use and HTML editing.
• Strong writing, editing, proofreading with detail.
• Ability to manage multiple projects and deadlines.
• Excellent organization and communication.
• Independent worker with minimal supervision.

Responsibilities

• Create, edit, and publish Help Center and support content in clear, user-friendly language.
• Develop and maintain technical, educational, and troubleshooting content for customers and end users.
• Support product launches through timely content creation and updates.
• Manage multiple content projects and concurrent launch schedules across subject areas.
• Collaborate with Product, Engineering, Marketing, Support, Operations, and other stakeholders.
• Review and incorporate stakeholder feedback while maintaining quality and consistency.
• Conduct content audits and identify opportunities to improve user experience and self-service.
• Ensure content aligns with editorial standards, style guides, and accessibility best practices.
• Monitor content performance and recommend improvements based on user feedback and business needs.
• Coordinate localization efforts and support multilingual content publishing when applicable.

Skills

CMS

HTML

Editing

Project management

Tools

AI tools

Job description

We are seeking a Content Strategist III to support the creation, management, and optimization of Help Center and support content for a global technology organization. This role is ideal for a highly skilled writer and editor who thrives in fast-paced environments, enjoys collaborating with cross-functional teams, and can transform complex product information into clear, user-friendly guidance.

You will play a key role in supporting product and feature launches by creating, updating, and publishing customer-facing support content. The ideal candidate brings strong experience with content management systems (CMS), technical or educational writing, and managing multiple projects simultaneously while meeting tight deadlines.

Responsibilities

Create, edit, and publish Help Center and support content in clear, concise, user-friendly language.

Develop and maintain technical, educational, and troubleshooting content for customers and end users.

Support product and feature launches through timely content creation and content updates.

Manage multiple content projects and concurrent launch schedules across different subject areas.

Collaborate closely with Product, Engineering, Marketing, Support, Operations, and other stakeholders.

Review and incorporate stakeholder feedback while maintaining content quality and consistency.

Conduct content audits and identify opportunities to improve user experience and self-service success.

Ensure content aligns with editorial standards, style guides, and accessibility best practices.

Monitor content performance and recommend improvements based on user feedback and business needs.

Coordinate localization efforts and support multilingual content publishing when applicable.

Required Qualifications

3+ years of experience in digital content writing, editing, and content management.

Experience creating and maintaining Help Center, knowledge base, support, or technical documentation.

Hands-on experience using content management systems (CMS) and working with HTML.

Strong writing, editing, and proofreading skills with exceptional attention to detail.

Experience collaborating with cross-functional stakeholders to deliver public-facing content.

Proven ability to manage multiple projects and meet aggressive publishing deadlines.

Strong organizational, communication, and project management skills.

Ability to work independently with minimal supervision.

Preferred Qualifications

Experience writing technical documentation, user guides, FAQs, troubleshooting articles, or educational content.

Experience supporting product launches and go-to-market initiatives.

Experience within a technology company or digital-first organization.

Familiarity with localization workflows and multilingual content strategies.

Knowledge of content governance, content audits, and content optimization practices.

Experience leveraging AI-powered tools to support content creation, review, analysis, or content improvement workflows.