Content Strategist

Granite Solutions Groupe; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid life insurance

Commuter benefits (pre-tax)

401K retirement plan

Job summary

Granite Solutions Groupe is seeking a UX Content Strategist to support digital experiences for a leading financial services organization. You will work with Experience Strategy, UX, Design, Product, and business stakeholders to create clear, user-centered content across websites, apps, and forms.

The role emphasizes collaboration across complex organizations, with a focus on B2B2C experiences, regulatory considerations, and accessibility.

Qualifications

• 5+ years of experience in content strategy, UX writing, content design, or a related discipline.

Responsibilities

• Partner with UX, Experience Strategy, Product, Design, and business teams to identify content needs and improve digital experiences.
• Develop and deliver clear, effective, user-centered content for websites, applications, mobile experiences, forms, and other digital platforms.
• Write and edit a variety of digital content, including instructional and directional copy, informational content, navigational elements, form-field labels, error messages, alerts, contextual help, FAQs, and marketing content.
• Develop content strategies, frameworks, taxonomies, messaging, and recommendations that support business and customer objectives.
• Analyze end-to-end customer journeys and identify opportunities to improve clarity, usability, and overall customer experience.
• Collaborate with stakeholders to ensure content is consistent in voice, tone, terminology, and user experience.
• Partner with legal, compliance, and other stakeholders to develop content that meets regulatory and organizational requirements.
• Contribute to information architecture, content structure, design systems, and component-based experiences.
• Participate in design and UX discussions and provide content recommendations that address customer needs and pain points.
• Create and maintain copy decks, content documentation, content logs, and other project artifacts.
• Support accessibility and SEO best practices in digital content development.
• Manage multiple priorities and workstreams in a fast-paced, deadline-driven environment.
• Serve as a flexible/shared content resource across multiple initiatives and value streams.

Skills

Content strategy

UX writing

Content design

Writing/editing

Information architecture

Usability

Stakeholder management

Accessibility

SEO

Tools

Figma

Jira

Confluence

Wireframes

Prototyping tools

Job description

Consultant, Content Management

About Our Firm:

Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the right talent at the right time to achieve critical business results. We leverage our industry knowledge and passion for client priorities to deliver human capital solutions.

GSG was founded in 1998 as a consulting firm delivering project management and technology solutions for the financial services industry. GSG now has a global presence, with team members deployed across the U.S. at Fortune 1000 companies and high-performing Fintech firms.

High-caliber consultants are the face of GSG at our client organizations and offices. We value the deep relationships we have with our consultants that enable us to place them in roles where their skills will have an immediate impact. The GSG consulting team is comprised of diverse, experienced, driven, and dynamic contributors who excel at getting things done.

About the Opportunity:

GSG is seeking a UX Content Strategist to support digital experiences within a leading financial services organization. The Content Strategist will work closely with Experience Strategy, UX, Design, Product, and business stakeholders to develop clear, consistent, and user-centered content across digital platforms.

This role will support B2B2C experiences, helping bridge the needs of institutional/business audiences and their end customers. The ideal candidate brings strong financial services experience, a user-centered approach to content strategy, excellent writing and editing skills, and the ability to collaborate effectively across complex organizations.

Responsibilities

• Partner with UX, Experience Strategy, Product, Design, and business teams to identify content needs and improve digital experiences.
• Develop and deliver clear, effective, user-centered content for websites, applications, mobile experiences, forms, and other digital platforms.
• Write and edit a variety of digital content, including instructional and directional copy, informational content, navigational elements, form-field labels, error messages, alerts, contextual help, FAQs, and marketing content.
• Develop content strategies, frameworks, taxonomies, messaging, and recommendations that support business and customer objectives.
• Analyze end-to-end customer journeys and identify opportunities to improve clarity, usability, and overall customer experience.
• Collaborate with stakeholders to ensure content is consistent in voice, tone, terminology, and user experience.
• Partner with legal, compliance, and other stakeholders to develop content that meets regulatory and organizational requirements.
• Contribute to information architecture, content structure, design systems, and component-based experiences.
• Participate in design and UX discussions and provide content recommendations that address customer needs and pain points.
• Create and maintain copy decks, content documentation, content logs, and other project artifacts.
• Support accessibility and SEO best practices in digital content development.
• Manage multiple priorities and workstreams in a fast-paced, deadline-driven environment.
• Serve as a flexible/shared content resource across multiple initiatives and value streams.

Requirements:

• 5+ years of experience in content strategy, UX writing, content design, digital writing, or a related discipline.
• Strong experience within financial services, banking, wealth management, or another highly regulated industry.
• Experience developing content for websites, mobile applications, software, or other digital platforms.
• Experience working within a user-centered design / UX environment.
• Strong understanding of information architecture, interactive design principles, usability, and customer experience.
• Experience supporting B2B, B2C, or B2B2C digital experiences; experience bridging business/institutional and end-user audiences is highly desirable.
• Strong writing and editing skills; work samples may be requested.
• Experience collaborating with UX, Product, Design, Marketing, Legal, Compliance, and business stakeholders.
• Experience with Figma and familiarity with design systems, components, wireframes, or prototyping tools.
• Experience creating content strategies, content frameworks, taxonomies, messaging matrices, copy decks, or similar documentation.
• Familiarity with Jira and Confluence.
• Understanding of accessibility and SEO principles as they apply to digital content.
• Strong problem-solving, critical-thinking, communication, and stakeholder-management skills.
• Ability to work independently, adapt to changing priorities, and quickly become effective in a new environment.
• Excellent attention to detail, particularly when working with complex customer interactions and compliance-sensitive content.

Employee Benefits:

GSG is excited to offer its consultants excellent compensation and a robust option of benefits which include comprehensive medical, dental, vision and prescription coverage. You will receive company-paid life insurance. In addition, we hope you will take advantage of eligible commuter benefits-like paying for work-related public transit and parking with pre-tax dollars. Save for your retirement with pre-tax contributions that go directly into your 401K. We also care about your pets with several options for pet insurance, discount card and prescriptions.

GSG’s Commitment to Diversity:

As a diverse-owned business, GSG is committed to creating a diverse workforce, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.