Content Design Senior Associate

JPMorgan Chase; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Fairygodboss is seeking a skilled Content Designer to develop and implement innovative content strategies that align with user experience principles. The ideal candidate will possess over 3 years of experience in creating user-friendly digital content and have a proven history of collaborating with cross-functional teams.

In addition, candidates should demonstrate strong analytical skills to assess content performance. We offer a competitive package, including comprehensive health coverage and various employee benefits.

Qualifications

• 3+ years of experience in customer-facing content design or equivalent expertise.
• Experience with designing user-friendly content.
• Proficient in applying accessibility guidelines.

Responsibilities

• Develop and implement content strategies and designs.
• Deliver content through a rigorous approval process.
• Collaborate with teams to create engaging content.

Skills

3+ years of experience in customer-facing content design

Creating content architectures

Applying accessibility guidelines

User feedback incorporation

Proficient technical literacy in content platforms

Adaptive learner in new financial services products

Tools

Figma

Job description

Job responsibilities

• Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives
• Deliver Content Designs through rigorous approval process, including Legal, Risk, Controls, and Compliance
• Collaborate with cross‑functional teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data‑driven recommendations for optimization and enhancement of user experiences

Required qualifications

• 3+ years of experience in customer‑facing content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred qualifications

• Experience working with UX Research is a plus
• Experience in a highly regulated industry (healthcare, finance, etc.)
• Familiarity with design experimentation (e.g., A/B testing) to validate content decisions and measure impact
• Proficiency with Figma or other similar design software
• Experience with component libraries and ability to author reusable content patterns that scale across products

Benefits and compensation

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

EEO statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans