Content Quality & Operations Specialist

Welocalize, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Welocalize, Inc. is seeking a meticulous content specialist to curate and validate written and audio content, following client guidelines and SOPs. You will document issues and bugs, escalate high-impact items with clear context, and manage queues to meet throughput and SLA targets.

Role emphasizes attention to detail, adherence to security and confidentiality policies, and active participation in team meetings and trainings to continuously improve accuracy and consistency.

Responsibilities

• Perform daily content curation for written publications and audio content using established SOPs, checklists, and client guidelines.
• Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when covered by guidelines.
• Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards.
• Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence.
• Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements.
• Follow information security, confidentiality, and secure work environment requirements (where applicable).
• Maintain high attention to detail while completing repetitive or high-volume tasks.
• Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency.

Job description

Welocalize, Inc. is seeking a meticulous content specialist to curate and validate written and audio content, following client guidelines and SOPs. You will document issues and bugs, escalate high-impact items with clear context, and manage queues to meet throughput and SLA targets.

Role emphasizes attention to detail, adherence to security and confidentiality policies, and active participation in team meetings and trainings to continuously improve accuracy and consistency.