Content & Platform Operations Specialist

PBS; United States; Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Retirement Plan

Identity Protection

Employee Assistance Program

Travel Insurance

Job summary

PBS is seeking a Platform and Content Operations Associate to serve as the operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to ensure content (long-form, short-form, social, and live environments) is accurately prepared, published, maintained, and represented across digital platforms.

The role supports day-to-day publishing, manages content libraries and metadata, ensures publishing aligns with rights

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–3 years in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem‑solving skills with a process‑oriented mindset.
• Proficiency with Microsoft Office or Google Workspace.

Responsibilities

• Support day‑to‑day operations across PBS‑owned and third‑party digital distribution platforms, including content publishing, collections and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely execution.
• Manage streaming content communications.
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements to increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

Skills

Organizational skills

Project management

Written and verbal communication

Cross‑team collaboration

Adaptability to new tools

Process improvement

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Monday.com

Smartsheet

Airtable

Microsoft Office / Google Workspace

Job description

PBS is seeking a Platform and Content Operations Associate to serve as the operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to ensure content (long-form, short-form, social, and live environments) is accurately prepared, published, maintained, and represented across digital platforms.

The role supports day-to-day publishing, manages content libraries and metadata, ensures publishing aligns with rights