Platform and Content Operations Associate

PBS; United States; Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Retirement Plan

Identity Protection

Employee Assistance Program

Travel Insurance

Job summary

PBS is seeking a Platform and Content Operations Associate to serve as the operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to ensure content (long-form, short-form, social, and live environments) is accurately prepared, published, maintained, and represented across digital platforms.

The role supports day-to-day publishing, manages content libraries and metadata, ensures publishing aligns with rights

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–3 years in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem‑solving skills with a process‑oriented mindset.
• Proficiency with Microsoft Office or Google Workspace.

Responsibilities

• Support day‑to‑day operations across PBS‑owned and third‑party digital distribution platforms, including content publishing, collections and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely execution.
• Manage streaming content communications.
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements to increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

Skills

Organizational skills

Project management

Written and verbal communication

Cross‑team collaboration

Adaptability to new tools

Process improvement

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Monday.com

Smartsheet

Airtable

Microsoft Office / Google Workspace

Job description

Position Title:

Platform and Content Operations Associate

Department:

Distribution Strategy & Operations

Corporate Area:

Digital & Marketing

Status:

Regular, Full time Exempt

Manager Title:

Director, Platform Operations

Position Overview:

The Platform & Content Operations Associate role serves as an operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to help ensure content (including long-form, short-form, social, and live environments), is accurately prepared, published, maintained, and represented across digital platforms.

Key Responsibilities will include, but are not limited to:

• Support day-to-day operations across PBS-owned and third-party digital distribution platforms, including content publishing, collections and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and associated assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely and accurate execution.
• Manage streaming content communications
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners to support content delivery and publishing workflows.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements that increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

Requirements for success:

• Bachelor’s degree or equivalent professional experience.
• 1-3 years of experience in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem-solving skills with a process-oriented mindset.
• Proficiency with Microsoft Office or Google Workspace.

Additional Qualifications:

• Experience with digital publishing or content management systems (CMS).
• Familiarity with media asset management (MAM) or digital asset management (DAM) systems.
• Knowledge of metadata standards and digital content workflows.
• Experience supporting streaming platforms, FAST channels, AVOD, SVOD, TVOD, or YouTube.
• Familiarity with digital analytics tools (YouTube Analytics, Google Analytics, Looker, Tableau, etc.).
• Experience working with project management software such as Jira, Monday.com, Smartsheet or Airtable.
• Understanding of content rights, windowing, or digital distribution workflows is a plus.

The base pay range for this position at the beginning of employment is expected to be between $24.03/hour - $28.84/hour. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 8/31/2026.

If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.