Content Ops Lead - Multi-Site Digital Menu & Signage

Creative Realities, Inc.; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

401(k) company match

PTO and Holidays

Job summary

Creative Realities, Inc. seeks a Content Manager to lead day-to-day content operations for Food & Beverage clients, guiding a team of Content Ops Specialists. You will own intake, ensure accuracy, and drive on-time deployments across enterprise networks.

You will partner with Sales, PMO, Product, Creative, and Support, coordinating with POS integrations and pricing data while maintaining documentation and SOPs. Bachelor’s degree required.

Qualifications

• 5+ years in content operations, digital signage, or marketing operations.
• 2+ years managing people.
• Experience running multi-site rollouts or enterprise content programs, e.g. QSR menu boards or venue content.
• Strong project management: scoping, scheduling, risk tracking, stakeholder communication.

Responsibilities

• Lead and develop a team of Content Ops Specialists, assign work, set priorities, coach, and conduct performance check-ins.
• Own intake before builds start, ensuring requirements, signed projects, and data are in place.
• Own content delivery for assigned F&B clients, including menu releases, LTOs, price changes, and venue content.
• Coordinate POS integration testing with Product and support hand-keyed pricing until live.
• Gate intake, manage the content ticket queue against SLA, and maintain clear status handoffs.
• Ensure SOPs, runbooks, and client docs stay current as platforms and programs evolve.

Skills

Content operations

People management

Project management

Jira

Trello

Smartsheet

HappyFox

HTML & CSS templates

Agile / PMP / CAPM

Franchise environments

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

HappyFox

Jira

Trello

Smartsheet

HTML & CSS templates

Job description

Creative Realities, Inc. seeks a Content Manager to lead day-to-day content operations for Food & Beverage clients, guiding a team of Content Ops Specialists. You will own intake, ensure accuracy, and drive on-time deployments across enterprise networks.

You will partner with Sales, PMO, Product, Creative, and Support, coordinating with POS integrations and pricing data while maintaining documentation and SOPs. Bachelor’s degree required.