Content Ops Leader – Digital Signage (F&B)

Creative Realities; Louisville (KY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401(k) with company match

Paid time off and holidays

Vision and voluntary benefits

Job summary

Creative Realities, Inc. in Louisville, KY, seeks a Content Manager to lead day-to-day content operations for Food & Beverage clients across QSR, IPTV, and C-Store. You will supervise Content Ops Specialists, own intake, and ensure deployments stay on time and within SLA.

Reporting to the Sr. Manager, F&B Content Ops, you will coordinate with Sales, PMO, Product, Creative and Support; manage pricing updates, menu changes, and content builds; and drive consistency through SOPs and documentation.

Qualifications

• 5+ years in content operations, digital signage, or marketing operations, including 2+ years managing people.
• Experience with multi-site rollouts or enterprise content programs (QSR menu boards or venue content).
• Strong project management, scoping, scheduling, risk tracking, and stakeholder communication.
• Familiarity with menu content, pricing, price zones, LTOs, and calories.
• Hands-on with ticketing/work-management tools such as HappyFox, Jira, Trello, Smartsheet.

Responsibilities

• Lead and develop a team of Content Ops Specialists, assigning work and coaching.
• Balance the team's workload using the resource plan and flag capacity risk early.
• Own quality control on every deliverable before it ships.
• Plan and run client conversions to Clarity with enterprise structure, user roles and content builds.
• Size incoming work with LOE Tool and maintain release calendars.

Skills

Team leadership

Content operations

Project management

Stakeholder communication

HTML/CSS familiarity

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

HappyFox

Jira

Trello

Smartsheet

Clarity

ReflectView

Job description

Creative Realities, Inc. in Louisville, KY, seeks a Content Manager to lead day-to-day content operations for Food & Beverage clients across QSR, IPTV, and C-Store. You will supervise Content Ops Specialists, own intake, and ensure deployments stay on time and within SLA.

Reporting to the Sr. Manager, F&B Content Ops, you will coordinate with Sales, PMO, Product, Creative and Support; manage pricing updates, menu changes, and content builds; and drive consistency through SOPs and documentation.