Content Operations & Process Manager

Jobtailor; Richmond (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Capital One seeks a Content Operations Manager to oversee day-to-day publishing across Capital One and Discover content hubs, guiding contractors and prioritizing content to meet business goals.

You will collaborate with Content Marketing and cross-functional teams to implement platform improvements, document processes, ensure QA and compliance, and drive continuous optimization in a fast-paced environment.

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of Process Management or Project Management experience.
• At least 1 year of experience in Microsoft Office or G Suite.
• Preferred: 4+ years of Project or Process Management experience.
• Preferred: 2+ years of experience utilizing modern digital tools, such as Google Suite, social media platforms, or content management systems.
• Preferred: 1+ years of experience working with digital marketing and content publishing operations.
• Preferred: 1+ years of experience managing multiple projects concurrently in an autonomous environment.
• Preferred: Business Process Management, PMP, Lean, Agile, or Six Sigma certification.
• Must be able to work without new employment authorization sponsorship from Capital One.

Responsibilities

• Manage day-to-day article publishing across Capital One and Discover content hubs.
• Direct contractor work to ensure priority content is published smoothly.
• Partner with Content Marketing teammates on operational updates, platform improvements, and tool integrations.
• Develop and maintain process documentation.
• Drive continuous process improvements.
• Perform quality assurance checks to ensure accuracy.
• Ensure processes meet risk and compliance standards.
• Manage publishing capacity and changing priorities to maintain consistent output.
• Serve as the primary cross-team point of contact.
• Collaborate with business analysts, marketing, legal/risk, and platform teams to keep projects on track.
• Convert long-term goals into actionable plans.
• Identify solutions to open-ended problems and build cross-functional partnerships.
• Balance multiple competing tasks in a fast-paced environment.
• Establish project structures for complex projects and adapt to changing priorities.

Skills

Project Management

Process Management

Quality Assurance

Content Management Systems

Digital Marketing

Education

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Content Management Systems

Social Media Platforms

Job description

Capital One seeks a Content Operations Manager to oversee day-to-day publishing across Capital One and Discover content hubs, guiding contractors and prioritizing content to meet business goals.

You will collaborate with Content Marketing and cross-functional teams to implement platform improvements, document processes, ensure QA and compliance, and drive continuous optimization in a fast-paced environment.