Content Operations Manager, CNN

Warner Media, LLC.; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Warner Media, LLC. is seeking a Content Operations Manager based in Atlanta, Georgia. This pivotal role focuses on managing multiple content initiatives across platforms while ensuring operational excellence and alignment across teams.

The ideal candidate has strong project management skills and experience in driving strategic initiatives, making significant contributions to the content production and distribution processes.

Qualifications

• Proven track record of managing multiple concurrent projects.
• Strong analytical skills to track and measure initiative performance.
• Ability to facilitate cross-functional collaboration.

Responsibilities

• Drive alignment and accountability across multiple workstreams.
• Build processes that enable efficient content production and distribution.
• Act as a liaison to ensure coordinated execution across teams.
• Proactively manage dependencies and resolve blockers.

Skills

Project management

Cross-functional leadership

Strategic planning

Operational excellence

Data analysis

Education

Bachelor's degree or equivalent experience

Job description

Your New Role…

Content sits at the center of CNN’s long‑term strategy as we redefine how we ideate, produce, deliver, and distribute impactful journalism across platforms.

The Content Operations Manager is a critical execution leader responsible for driving progress across multiple high‑priority content initiatives. This role serves as a connective tissue across editorial, product, growth, and commercial teams—ensuring that complex, cross‑functional efforts are delivered with rigor, speed, and operational excellence.

This individual will translate strategic direction set by senior leadership into clear plans, workflows, and outcomes—owning day‑to‑day execution while driving alignment, accountability, and progress across multiple concurrent workstreams.

Your Role Accountabilities…

Guiding Principles

• Enterprise scope: Any content developed by or for CNN—agnostic of functional reporting lines, but with a specific focus on projects and content that will be multiplatform and require significant cross‑functional execution;
• Streaming‑led: Content for All Access subscribers, most notably streaming content, is the highest priority and requires new ways of working optimized for streaming while enabling all other endpoints (core digital, TV, social, YouTube, etc.) and preserving space for realizing additional ad‑supported revenue;
• Mission aligned: Teams may coalesce around priority missions/projects aligned to the overarching strategy;
• Deep partnership: All work happens in close collaboration with partners

Program & Initiative Management

• Act as end‑to‑end operational lead for multiple, simultaneous, high‑priority content initiatives across platforms (streaming, digital, social, and TV) and a diverse group of stakeholders.
• Develop and maintain detailed project plans, timelines, milestones, and deliverables across cross‑functional stakeholders.
• Proactively manage dependencies, risks, and trade‑offs to ensure initiatives stay on track and aligned to strategic goals.
• Drive clear decision‑making frameworks and escalation paths to resolve blockers quickly.
• Ensure consistent communication and reporting on initiative status, outcomes, and KPIs.

Operational Execution & Workflow Optimization

• Translate strategic priorities (e.g., sponsorship/growth initiatives, product launches, tentpole events, etc.) into repeatable operational workflows.
• Build and refine processes that enable efficient content production, delivery, and distribution across platforms.
• Identify opportunities to streamline workflows, reduce friction, and improve speed.
• Support implementation and adoption of new operating models and ways of working.

Cross‑Functional Coordination

• Act as a key liaison across Content, Growth, Product, Commercial, Marketing, and Operations teams to ensure alignment and coordinated execution.
• Facilitate cross‑functional working sessions, stand‑ups, and reviews to maintain momentum and clarity.
• Partner closely with Product and Technology teams to ensure content needs are reflected in tools, systems, and platform capabilities.

Data, Reporting & Continuous Improvement

• Track and analyze initiative performance against defined success metrics (including internal health metrics).
• Support testing and experimentation frameworks by coordinating execution and capturing learnings.,
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