CONTENT OPERATIONS COORDINATOR

24-Hour HR Process Outsourcing, Inc.; Menlo Park (CA); On-site; USD 85,000 - 105,000; Full time

Job summary

A leading outsourcing company is looking for a Content Operations Coordinator who will ensure timely and accurate content publication for Facebook's video platform. The ideal candidate will have at least a year of experience in digital asset management and customer support, with strong attention to detail and communication skills. This one-year contract position emphasizes an ability to work independently and a passion for media and entertainment. Join a team dedicated to enhancing user experience and operational workflows.

Qualifications

• 1+ years of experience with digital asset management.
• Experience in customer or partner support.
• Strong attention to detail and analytical skills.
• Able to work autonomously with minimal supervision.
• Able to organize and complete tasks without heavy management oversight
• Passion and experience in the media and/or entertainment industries
• Ability to quickly absorb training on product and tool functionality
• Strong attention to detail
• Comfortable forming repetitive tasks (partner support requests)
• Effective written and verbal communication
• Experienced Facebook user on mobile and web
• Ability to perform well autonomously
• Penchant for web technology (consumer of various web and mobile apps)
• Strong interest in quality and user experience

Responsibilities

• Ingest content using internal tools and meet deadlines.
• Ensure content quality and troubleshoot issues.
• Support partners with content delivery.
• Develop internal documentation and improve workflows.
• Assist in improving operational workflows by identifying challenges and offering solutions

Skills

Digital asset management

Customer support experience

Strong verbal communication

Strong written communication

Attention to detail

Analytical skills

Autonomous working

Web technology familiarity

Quality focus

Education

Bachelor's Degree

Job description

We are seeking for individual who is passionate about Facebook's video platform and our mission, and is finding smarter, better, faster ways of getting things done.

The Content Operations Coordinator's role is to ensure content is published on a timely and accurate basis, tracking and driving video assets through the end to end content delivery lifecycle.

We are opening several additional roles on the Facebook and Instagram Media teams where you will communicate with potential partners, respond to user inquiries and empower authentic representation by improving user experience. You will work with our cross functional product teams to further this initiative as well as communicate trends that you're seeing that will help improve our products. Strong candidates will have an astute attention to detail and be a self-starter. Contract will be for one year with the option to renew based on business need and performance.

Responsibilities

• Use internal tools to ingest content and ensure key deadlines are met
• Ensure quality of content and troubleshoot issues with internal and external partners
• Support content partners with content delivery and ingestion issues
• Proactively develop internal documentation and material
• Assist in improving operational workflows by identifying challenges and offering solutions

Qualifications

Minimum Qualifications:

• 1+ years of experience with digital asset management
• Customer or partner support experience
• Strong verbal and written communication skills
• Excellent analytical skills with a strong attention to detail
• Able to organize and complete tasks without heavy management oversight
• Passion and experience in the media and/or entertainment industries
• Ability to quickly absorb training on product and tool functionality
• Strong attention to detail
• Comfortable forming repetitive tasks (partner support requests)
• Effective written and verbal communication
• Experienced Facebook user on mobile and web
• Ability to perform well autonomously
• Penchant for web technology (consumer of various web and mobile apps)
• Strong interest in quality and user experience

Education: Bachelor's Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.