Content Management Specialist

Dexian; Richmond (VA); On-site; USD 62,400 - 66,500; Full time

Job summary

An established industry player is seeking a dynamic Content Management Specialist to craft intuitive content experiences in a fast-paced environment. You'll collaborate with stakeholders to develop content strategies, ensuring quality and adherence to governance standards. This role is perfect for a proactive communicator who can simplify complex ideas and navigate change effectively. If you're passionate about enhancing the associate experience through compelling content, this opportunity offers a chance to thrive in a collaborative team that values creativity and adaptability.

Qualifications

• 2+ years of writing experience in content strategy or UX writing.
• Strong attention to detail and familiarity with web content management.

Responsibilities

• Develop and execute comprehensive content strategies for payments processes.
• Review and approve content strategies and ensure quality prior to publication.

Skills

Content Strategy

UX Writing

Communication Skills

Attention to Detail

Adaptability

Education

Bachelor's Degree in Communications or related field

Tools

Web Content Management Systems

Job description

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,400.00/yr - $66,500.00/yr

Title: Content Management Specialist

Content Management Specialist

Seeking a dynamic and strategic Content Management Specialist to join a cutting-edge fortune 100 FinTech Company. In this role, you will collaborate closely with stakeholders to develop and execute content strategies. You'll play a pivotal role in reviewing and ensuring the quality of content, adhering to governance standards, and advocating for an optimal associate experience. As a communicator and influencer, you'll simplify complex ideas into human-centric content that guides operational activities. You’ll be a proactive do-er, comfortable navigating change and ambiguity, and always focused on delivering value to the business. If you're passionate about crafting intuitive content experiences and thrive in a collaborative, fast-paced environment, we want you on our team!

What you’ll do:

• Partner with stakeholders to understand and analyze business needs and project objectives to inform content strategies
• Develop comprehensive content strategies to enable successful execution of payments processes
• Review and approve content strategies and content prior to publication
• Use established content standards to assure consistency and quality
• Follow governance processes and understand the downstream impacts of content solutions
• Write simple, easy-to-understand, human-centric content to intuitively guide operational activities
• Collaborate with business partners to assure a shared understanding of what's needed and how our content strategies and solutions will deliver on the intended value
• Advocate for the associate experience on projects and related work that impact the content experience
• Communicator & Influencer: You can communicate complex ideas in a clear and transparent manner regardless of your audience
• Do-er: You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on your goals
• Go With the Flow: Our work is evolving at the speed of business. You have a knack for adapting to change, taking it in stride when we need to pivot to align with our stakeholders’ needs
• Passionate & Customer Focused: You’re always advocating for the associate experience and enabling the most intuitive content experiences possible
• Learner: You are passionate about knowledge content and stay up-to-date on the skills needed to finesse your craft. You embrace a growth mindset and seek out feedback for improving your content from a user experience perspective
• Team Player: You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work. You put the goals of the team in the forefront and excel at establishing trusting relationships with your peers, partners, and stakeholders

Basic Qualifications:

• 2 years of writing experience in content strategy, UX writing, communications, or marketing
• Strong attention to detail
• Familiarity with web content management systems

Preferred Qualifications:

• 3+ years of experience writing for digital products or UX research
• 3+ years in process or content management experience
• Ability to create compelling, effective, and high-quality web content
• Self-motivated, organized, and detail oriented
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Must demonstrate accountability, adaptability, creativity, and collaboration

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Writing/Editing

Industries

Financial Services and Investment Banking