Content Design Senior Associate, Connected Commerce

JPMorgan Chase; Plano (TX); On-site; USD 104,500 - 145,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Content Design Senior Associate in Connected Commerce to shape customer experiences through content across our products and services. You will plan, create, and structure product content within a user experience framework, collaborating with design, architecture, and product teams to ensure narrative consistency.

You will craft content taxonomies, apply brand voice, and analyze performance metrics to drive improvements in user experiences for diverse audiences.

Qualifications

• 3+ years of experience in content design, or equivalent editing/writing experience for digital products and platforms.
• Experience creating content architectures, storytelling, and clear concise writing.
• Demonstrated ability to apply accessibility guidelines and inclusive design.
• Experience with iterative design and incorporating user feedback for improvement.
• Proficient in content platforms and their impact on user experience.
• Adaptive learner for new financial services products and offerings.

Responsibilities

• Develop and implement content strategies for products and features aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create engaging, cohesive content for diverse audiences.
• Create content taxonomies to refine organization and structure with user feedback.
• Adopt brand voice to communicate complex concepts clearly across audiences.
• Analyze content performance metrics and make data-driven recommendations for optimization.

Skills

Content design

Content architecture

Storytelling

Accessibility

Iterative design

Content platforms

Financial services

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Connected Commerce, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Brooklyn,NY $104,500.00 - $145,000.00 / year