Content Design Senior Associate, Connected Commerce

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Content Design Senior Associate to shape product content within a user experience framework. You will plan, create, and structure content across Connected Commerce, collaborating with product design, architecture, and UX teams to ensure narrative consistency.

The role emphasizes writing, content architecture, and accessibility with a data-driven approach to improving customer experiences across digital products and services.

Qualifications

• 3+ years of content design or editing/writing for digital products.
• Experience creating content architectures and storytelling.
• Knowledge of accessibility guidelines and inclusive design.
• Experience with iterative design and user feedback.
• Proficient with content platforms and their UX impact.
• Adaptive learner for new financial services offerings.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Skills

Content design

Editing & writing

Content architectures

Storytelling

Accessibility standards

Iterative design

Technical literacy

Adaptive learning

Job description

Overview

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Connected Commerce, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing, and writing — with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings