Content Architect: Procedures & Knowledge Base

TCWGlobal; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TCWGlobal is seeking a Content Developer to join our fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures frontline specialists rely on daily — making sure they're accurate, easy to follow, and always up to date.

This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet.

Qualifications

• Experience in content or knowledge base writing.
• Exceptional analytical and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Clear written and verbal communication with zero ambiguity.
• Experience working with global and virtual teams.
• Strict adherence to confidentiality standards for sensitive materials.

Responsibilities

• Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system
• Support business update requests — validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content
• Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout
• Partner with project and training teams to ensure procedures are ready in time for training and project launch dates
• Manage multiple projects and update requests simultaneously, prioritizing independently
• Occasionally contribute content for internal specialist-facing tools

Skills

Content writing

Knowledge base

Project management

Cross-functional collaboration

Editorial standards

Tools

CMS

Job description

TCWGlobal is seeking a Content Developer to join our fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures frontline specialists rely on daily — making sure they're accurate, easy to follow, and always up to date.

This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet.